Customer Testimonial Verified by Avid Ratings®

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Survey participants are included in a sweepstakes for completing a survey. Comments represent actual statements made by a verified customer.

Avid Ratings®

Making builders better and buyers happier.

Avid Ratings helps home builders and home buyers to forge successful relationships that benefit both, continuing long after the last brick has been laid.

Avid Ratings is a customer engagement and loyalty management firm that serves the Canadian and U.S. home building industries. By providing enterprise-level research, reporting, education and innovative customer engagement strategies, Avid helps home builders to become highly adept at creating positive customer experiences. Avid conducts over 100,000 home buyer / home owner surveys annually. Avid’s vast database of home builder customer experience is the largest in North America, and contains industry benchmarks for a wide array of aspects that affect home buying and ownership experience. Canadian and U.S. home builders use Avid Benchmarks to gauge and compare the performances of their organizations against other builders in Avid’s Canadian and U.S. databases.

Avid Survey Sweeptakes™

Getting some customers to share their experiences requires a little extra encouragement

The Avid Survey Sweepstakes is an incentive program that awards randomly selected survey respondents cash prizes for completing an Avid survey. Individual cash prizes per drawing are $500, $400, $300, $200, and $100. Drawings are conducted at Avid Ratings offices every six months. All respondents to Avid surveys for each six-month period are automatically entered into the drawing, unless requested otherwise by clients of Avid who choose not to participate. Avid publishes recent winners of the Avid Survey Sweepstakes on its Website. Names of past winners are available upon request.

Avid® Award

The best builders deserve recognition for delivering the Best Customer Experience.

The Avid Award annually honors top home builders throughout Canada and the U.S. who delight their customers the best. Home builders who win the coveted award are selected by home owners themselves, whose responses to the Avid Survey yield ratings for a variety of home buying and ownership experiences. Builders scoring highest on the survey are presented the Avid Award for Best Customer Experience™. These top-notch companies receive much media attention, including company and product profiles featured on AvidBuilder.com, a Web magazine published by Avid Ratings. In Canada, winners are selected at the national and provincial levels, while in the U.S., winners are determined nationally and regionally. Earning an Avid Award signifies an exemplary commitment to doing whatever is necessary to make customers happy. It is a shining reflection of a company whose culture is steeped in delivering unparallelled quality and service, and puts its customers first above all else. Avid Award winners are among the best, most successful home building companies in North America.