Above benchmark
AvidCX
Know exactly how buyers feel, at every stage.
- 360° surveys across the homebuyer journey
- Benchmark performance against the industry
- Amplify verified feedback to the market
Now part of ECI Software Solutions
Avid Ratings is now part of the ECI family.
The platforms homebuilders rely on, AvidCX, AvidWarranty and HomeKeep, now live inside ECI Software Solutions alongside the rest of our residential construction suite. Same products. Same teams. One home.
Built for continuous improvement
One System That Keeps Learning
Warranty request
TriagedCustomer experience
94
Avid Index
Measure
Resolve
Maintain
AvidWarranty
Resolve claims faster, with far less manual work.
- AI triage that runs 24/7
- 35% decrease in manual workload
- 20% faster average time to resolution
On track
HomeKeep
Replace the binder. Keep buyers caring for the home.
- A digital profile for every home
- Automated maintenance reminders
- Fewer post-move-in support calls
How they work together
Measure. Resolve. Maintain.
Coverage across the homebuyer lifecycle.
Three platforms. One powerful loop. Each makes the next smarter, turning real homeowner experiences into data that drive change, not gut feelings.
MeasureAvidCX
Surveys every stage of the journey and benchmarks the result against the industry.
ResolveAvidWarranty
Triages, routes and closes what goes wrong, with AI running around the clock.
MaintainHomeKeep
Keeps the homeowner ahead of the next issue for years after move-in.
Ownership signals return to AvidCXTrusted by the builders who set the standard
One more step
Everything Avid, now on ECI.
Pick the platform you came here for, or talk to the team that has always looked after your account.