Our representative, Ankur, was great. We are happy about the quality of our home, there were a few little things that needed to be fixed but once we got in contact with the right people those things were scheduled to be fixed. We were a little disappointed in the communication about the building of our garage. We were told it would be started when our financing conditions were removed, but nothing happened and when we inquired about it, it went unheard. After weeks of asking when that would be started, we finally were able to get a date of construction. We were also disappointed about the communication during the sale. Documents were not sent over to the bank and lawyers in a timely fashion and almost cost us greatly. It all worked out fortunately, but added more stress onto an already stressful experience.
Was a little tough when I started to communicate with Montorio at the beginning no one would respond to any emails in regards to issues but we did get it straightened out and I can not say enough good about Katreena who has been helping me now. She is absolutely on top of everything with every request now that I have sent. Quick response and helps with issues quickly.