My wife and I moved from Manitoba to a new montorio home, the house itself is well built but has a small list of deficiencies, everyone we have spoken to and met in person representing montorio homes have been very helpful and great to deal with. However, the process of purchasing this house was the worst experience we have ever dealt with. Pam Aulakh showed many signs of unprofessionalism and minimal effort put into her job. While in the process of negotiation she sent multiple documents for us to sign that were not what we agreed upon and after we requested corrections she would tell us to just sign it and she will fix it later. After refusing to sign documents we don’t agree because we no longer trusted her on very important paperwork she showed frustration in the fact that she had to do more paperwork to fix her own mistakes. After agreeing on a price she made attempts to bully us into removing conditions before we were ready as a long weekend was coming up and the reason for what I assume was she wanted to leave work early rather than wait for our deadline on conditions. Through time of waiting on our finance condition to be approved we had to push our condition removal date and it led to Pam asking for our pre approval sheet which contained private information that she has no right to see, not only did she ask us for it but she went behind our backs and asked our mortgage broker directly for those private documents. Both our realtor and mortgage broker who have been in the business for +20 years told us they have never been asked this before and were very concerned as to why she’s asking for such personal documents. At the same time she would tell our realtor one thing and then send us documents to sign that were the opposite of what she told the realtor, every step of the way felt like she was trying to trick us into signing the wrong documents. There was a point where we were on our way to Alberta with all of our belongings and Pam sent a document out of no where pushing our possession date 2 weeks later, then when we denied she wouldn’t confirm our possession date and told us “we will let the lawyers decide”. Please imagine the feeling we had knowing we are driving on our way to a house we don’t officially know when we’re going to have. That being said, our home inspector said it was a well built house, our realtor told us montorio has a great reputation for building good homes, Jorge was great on the move in walk through. But Pam made us never want to buy a new home again if we have to deal with her and go through that again. We spoke with 2 other montorio home buyers and they all had the same experience with Pam while purchasing. I have a hard time recommending to others a Montorio home simply because of her, Buying a home is one of the biggest purchases in life and she is directly hurting Montorio’s business as she’s the face of the company for everyone buying your homes. She should not be in the position she is in as mentioned before, our realtor talked highly of Montorio but after our experience I don’t think he will have as strong of a recommendation to other buyers going forward.
Respondent had no comments.
The purchasing process was generally uneventful. There have been a couple of quality issues with the home that are counter to industry best practices that management has chosen to ignore. Turnover, inspection and deficiency completion process has been very poor. Verbal commitments made were unfulfilled. Timley communication and delivering deficiency completion commitments also very poor. It's over two months since I've taken possession and interior deficiencies still aren't complete. Multiple follow-ups with warranty / deficiency department go unanswered.
Thank you for taking the time to share your feedback. We understand your concerns and sincerely apologize for any frustration this has caused. We would like to clarify that we did come in to adjust the height of your light fixture, along with addressing most of the items noted during your initial home walk-through. At this time, we are still waiting for one remaining exterior item to be completed. We will advise you as soon as we are able to schedule this with our trade partner. Upon review, all other items on the initial walk-through appear to have been addressed. Regarding your ensuite closet, if you would still like additional shelving installed as noted in your pre-possession work order, we would be happy to provide a quote and proceed with the installation if you wish to move forward. Please note that the existing shelving unit in your ensuite was already completed at the time of purchase. Please do note that the current setup exceeds the standard offering by many builders, even without the additional top shelf you’ve requested. Please do contact us if you wish to have additional items to your ensuite closet. We appreciate your patience and are committed to improving your experience as we work to complete the outstanding items. Please note that it is time that you submit your three month service review. Please send in the appropriate form that was in your new home owner binder, and we can get any additional items repaired that were not noted on your pre-possession walk-thru. Sincerely, The Montorio Homes Team
Kristy was very helpful and kind.
Thank you for taking to the time to complete this survey. We appreciate it very much.
Respondent had no comments.
Thank you for taking to the time to complete this survey. We appreciate it very much.
So far everything has gone well. The sales staff have been very responsive to our questions and concerns. We were able to add additional upgrades after the initial purchase agreement without any hassle. Looking forward to moving in in August.
Extremely poor workmanship for buying a half million dollar home. We bought a lemon and lots of dissatisfaction on numerous building errors.
Thank you for completing the survey and sharing your feedback. We take your concerns seriously and have carefully reviewed the points you raised. We would like to clarify that your home was constructed in full compliance with all applicable building codes and the Alberta New Home Warranty Program standards. Prior to purchase, detailed specifications were provided and agreed upon, ensuring full transparency throughout the process. Our construction practices are consistent with industry standards and align with those of other reputable builders in the same price range. We are proud members in good standing with the Alberta New Home Warranty Program and BILD Edmonton Metro—both of which maintain rigorous membership requirements and uphold a high level of accountability within the industry. We stand behind the quality of our homes and remain committed to supporting our homeowners. I
The initial sales / purchase experience was excellent; however the after sales service/responsiveness is deplorable. We have called multiple times to request completion dates for unfinished work (which was recorded by Montorio on the initial walkthrough/inspection - when the keys were handed over)…. We also have requested updates on the timing for completion of other outstanding items - pouring the driveway, rough grade, etc. - which never seemed to be confirmed (ie. next week, weather hasn’t been good,….). Just want someone to provide “rough/firm” dates for the work to be completed. Exterior walkthrough/inspection with Montorio has not been completed as of yet - scheduled in the coming month (3 months after the house was handed over)! Seems like a long time since possession was taken and then the necessary repairs will have to be done. As a business owner, we are highly engaged and take great pride in our after sales service and would NOT tolerate the poor communication or lack of urgency in resolving outstanding issues. Endless excuses and failing to resolve or confirm realistic dates to your clients is unacceptable - you can and should do better Montorio! We had a tremendous sales experience with Pam - she is very attentive, patient, responsive and an extremely nice person to deal with. I believe your intentions as an organization are genuine and you do build a nice product, but it’s the lack of finished detail, eye on workmanship (your trades or supervision of the trades) lacklustre communication, and poor after sales service that is impacting my survey/opinion of Montorio Homes.
hank you for your honest feedback, and for taking the time to share both your concerns and positive comments about your experience with Pam — we’re very glad to hear she left such a strong impression during the purchase process. We want to assure you that we take your concerns seriously and are committed to improving your experience. As of today, all items noted during your initial walk-through appear to have been resolved on our end, with the exception of the damage to your driveway caused by our rough grading trade. We are actively working with our trade partner to schedule the necessary repairs and will update you as soon as we have a confirmed date. With regard to the delay in getting your rough grade completed, we completely understand your frustration with the delays. Unfortunately, seasonal factors — particularly excessive moisture, late snowmelt, or extended rainfall — can significantly affect the timing of this work. Grading must be completed in dry conditions and when the ground has adequately settled to ensure it meets municipal compliance and long-term durability. While this sometimes leads to delays beyond our control, we recognize the importance of regular updates and will continue to follow up closely with our team to provide you with clearer expectations as soon as conditions permit work to proceed. We acknowledge that communication throughout this stage has not met your expectations, and we apologize for any inconvenience or stress this has caused. Please know that we are committed to following through on all warranty commitments with tighter timeframes. If you have any further questions or issues, please do not hesitate to reach to customer service, or to info@montorio.ca, where feedback can be further escalated as necessary. Sincerely, The Montorio Team.
Thanks for the wonderful home!
Thank you so much for your kind message! We’re thrilled to hear that you’re enjoying your new home — it means a lot to our entire team. Wishing you many happy memories and years of comfort ahead. If you ever need anything or have any questions, please don’t hesitate to reach out.
Respondent had no comments.
Thank you for taking the time to complete the survey. We very much appreciate it.