4.2

Move-In Experience Survey (30-90 days post move-in)

16 CUSTOMER REVIEWS

  • 5 star

    36.8%

  • 4 star

    47.4%

  • 3 star

    10.5%

  • 2 star

    5.3%

  • 1 star

    0.0%

4.3

Quality of Home

4.4

Quality of Experience

4.4

Caring Displayed

4.5

Overall Responsiveness

RECENT REVIEWS

Show All Reviews

Lakeside At Trappe, March 2025

5

Review of Overall Experience

My move-in experience has been quite eventful, with major plumbing challenges arising almost immediately. Within the first week (Christmas week), I encountered plumbing issues, and unfortunately, the same problem resurfaced a month later, leading to major repairs on the drainage pipes within the house. Brad was responsive in scheduling the necessary repair work, ensuring things moved forward as quickly as possible. The most extensive repair involved jackhammering 25 feet of indoor concrete across two rooms, leaving dust throughout the house. However, Brad and the contractors worked efficiently to resolve the issue and restore my home to its original condition. In total, five plumbers, three concrete/jackhammer workers, two house cleaners, one handyman, three carpet installers, and two HVAC cleaning specialists were involved in addressing the problems. Additionally, I faced frozen pipes, but the plumbers promptly identified and resolved the issue. If nothing else, this process has certainly drawn the attention of several curious neighbors, wondering what all the commotion has been about. Now, as the final frozen pipe repairs—such as reconnecting pipes and completing the vanity—are scheduled for next week, I am looking forward to finally having full use of my home, nearly three months after moving in. While the process has been challenging, I appreciate the effort and dedication of everyone involved in getting everything back in order.

Lakeside At Trappe, January 2025

2

Review of Overall Experience

Respondent had no comments.

BUILDER PROFILE

Brookfield Residential - Talbot County
1003 Champlain Court
Trappe, MD
21673
410-936-5658

At Brookfield Residential, we’ve been creating ways and places to bring people together for over 60 years. Brookfield Residential has built a reputation as an industry leader and innovator, continuously striving to improve all aspects of the customer experience, from building practices to customer care. We’re proud of what we’ve achieved over the years, within the numerous communities that we’ve developed, and the 30,000+ homes that we’ve built. Our homes are synonymous with our core values of passion, integrity and community.