4.2

Move-In Experience Survey (30-90 days post move-in)

23 CUSTOMER REVIEWS

  • 5 star

    38.5%

  • 4 star

    42.3%

  • 3 star

    19.2%

  • 2 star

    0.0%

  • 1 star

    0.0%

4.3

Quality of Home

4.3

Quality of Experience

4.3

Caring Displayed

4.3

Overall Responsiveness

RECENT REVIEWS

Show All Reviews

Lakeside At Trappe, January 2025

5

Review of Overall Experience

Great experience overall. The few things that required attention were addressed. Sales and service staff are very helpful.

Lakeside At Trappe, January 2025

4

Review of Overall Experience

The heat system has been an issue. Per the HVAC tech, the builder could have invested a little more in other options that would have prevented the issues with a cold downstairs that won’t heat and an upstairs that is too hot. First time the temperature dropped, the pipes froze so these two issues are major. In the end , not efficient and will cause us major utility bills. We were charged the same price as everyone else for the stone out front but on our model it is literally a few inches and. it seen. Overcharged for sure. Everyone else’s for the same price go up to their window. We have two garage doors but had to pay for one of the openers, really? Over $750s reflecting poorly on the company. The back yard property line was a lot further bad and we were told that was the property line . This is part of what we paid the extra $5000 for so we were not happy that it is actually much smaller than we were sold. Brad has responsive to every issue and appreciated. But unable to control the above issues.

BUILDER PROFILE

Brookfield Residential - Talbot County
1003 Champlain Court
Trappe, MD
21673
410-936-5658

At Brookfield Residential, we’ve been creating ways and places to bring people together for over 60 years. Brookfield Residential has built a reputation as an industry leader and innovator, continuously striving to improve all aspects of the customer experience, from building practices to customer care. We’re proud of what we’ve achieved over the years, within the numerous communities that we’ve developed, and the 30,000+ homes that we’ve built. Our homes are synonymous with our core values of passion, integrity and community.