Brookfield Residential

June 2026Heritage Shores

Overall Rating: 5.0 / 5

Doug, Customer Service Tech should be cloned and used everywhere in Brookfield. What an awesome person he is and goes the extra mile which makes the company look even better!!!!

June 2026The Grove Frisco 55s

Overall Rating: 5.0 / 5

Respondent had no comments.

June 2026Magnolia Towns

Overall Rating: 5.0 / 5

All questions raised are answered and solutions are sought as quickly as possible.

June 2026Paisley Move Up

Overall Rating: 4.0 / 5

We are repeat customers. We love Brookfield

Brookfield Residential responseThank you for being a returning customer and we are happy to hear you love your home and Brookfield. We have shared your comments with the team.

June 2026Chappelle Semi Detached

Overall Rating: 4.0 / 5

Respondent had no comments.

Brookfield Residential responseThank you for taking the time to complete your survey, we are happy to see the experience so far has been good.

June 2026Kissing Tree

Overall Rating: 4.0 / 5

Sales experience with Kendra was excellent. Design process was very rushed. Suggest a bit more time to digest between first and second design sessions. Efrain was very responsive to our questions during construction. We took issue with the cabinets supplied, as the model home had Woodmont, which we have had in the past and liked while we ended up with Summit, which to us is clearly an inferior product. To get soft close door hinges we would have had to spend thousands of $ to upgrade cabinets to a style that we didn't even like. I ended up changing out 110 hinges on 55 cabinet doors to get what we wanted. The wood flooring seemed way over-priced, though it looks very nice.

Brookfield Residential responseThank you for sharing your experience with us. We are sorry to hear that your design experience was rushed. Our team will be reaching out to you to resolve any remaining issues. We sincerely appreciate your feedback.

June 2026Livingston SF

Overall Rating: 5.0 / 5

We had a great experience with our home from start to finish. The team was professional, responsive, and attentive to our needs throughout the entire process. They kept us informed every step of the way, delivered quality workmanship, and completed the project on time. Any questions or concerns we had were addressed promptly, making the home-building journey smooth and stress-free. We are very happy with our new home and would highly recommend brookfield to anyone looking to build their dream home

June 2026Patina

Overall Rating: 4.0 / 5

Overall, we had a satisfactory experience working with our builder. The construction process was mostly completed by the time viewed the home. The team was generally responsive to our questions and concerns. The quality of the workmanship met our expectations thus far. Justin and David have both been extremely receptive and prompt in addressing any of our concerns. While there were a few minor challenges along the way during the purchasing negotiations, the builder worked with us to find solutions. We appreciate the effort put into delivering our home and are pleased with the final result. We would consider working with this builder again and would recommend them to others looking for a new home.

June 2026Magnolia Towns

Overall Rating: 4.0 / 5

The floor was very dusty when we took possession. I also found broken glass on the master bedroom floor. The sink in the 3rd floor bathroom was clogged and construction debris was found in the pipe when my husband unclogged it. Some areas were painted sloppy with drip marks found on floors, counter, and fixtures. There were also areas that were not fixed after the walk through. In addition, the installation of the tech area cabinets were overlooked and had to be installed after close of escrow which is largely inconvenient.

June 2026Chinook Gate MUZLL

Overall Rating: 5.0 / 5

We are very happy with our home built by Brookfield Residential. Throughout the whole process, the team made us feel supported and confident with every step. Everyone we encountered was professional, approachable, and willing to help in every way they could. From the beginning until possession, they took the time to answer our questions and guide us through the process, which made the experience much less stressful for our family. We truly appreciated their patience, communication, and effort to make sure things were done properly. Of course, like any new home, there were a few minor things that needed adjustments or fixes, but the team has always been responsive and ready to help whenever concerns came up. That gave us reassurance that they genuinely care about their homeowners even after possession. Overall, we are thankful for the experience and excited to create many memories in our new home. We appreciate the hard work of everyone involved and would gladly recommend Brookfield Residential to others looking to build a home.

June 2026Kissing Tree

Overall Rating: 4.0 / 5

Respondent had no comments.

June 2026Uplands Apex

Overall Rating: 5.0 / 5

Everything has been handled very professionally and with kindness all along the way! We are proud to be part of Uplands community and will continue to send referrals to Brookfield. Thank you to ALL staff that we have come into contact with through the buying process! They have all been wonderful!