Brookfield Residential

July 2026Rockland Towns

Overall Rating: 4.0 / 5

Respondent had no comments.

July 2026Starling SF

Overall Rating: 4.0 / 5

Our experience with the initial sales team left much to be desired. From September through November 2025, communication was often slow and inconsistent. Many of our emails required follow-up before we received a response, with replies sometimes taking a week or longer. However, when it came time for us to complete required tasks, we were often given only a day or two to respond. That imbalance made an already stressful first-time home-buying experience even more frustrating. More than the delays themselves, we often felt like we were inconveniencing the team whenever we had questions or needed clarification. As first-time homebuyers, we were relying on their guidance, but instead we were left feeling like a burden rather than valued customers. Our experience improved significantly once we began working with the second team. Communication became prompt, professional, and proactive. Even when they didn't have an immediate answer, they acknowledged our inquiries and kept us informed while they looked into them. The difference was night and day. We felt supported, respected, and genuinely taken care of throughout the remainder of the process.

July 2026Barefoot Village Tealight

Overall Rating: 4.0 / 5

Respondent had no comments.

July 2026Midhurst Valley

Overall Rating: 5.0 / 5

We are pleased with the great service and information provided at all times. The house was according to our expectations and we definitely will recommend Brookfield to family and friends.

July 2026Livingtson Estate

Overall Rating: 5.0 / 5

Luc and his team were amazing to work with. 100%

July 2026Orchards SD

Overall Rating: 4.0 / 5

Everything was good. The only thing was not good is the location of the electrical panel in the basement. Overall it was a good experience

Brookfield Residential responseWe are pleased to year your experience was good. Thank you for the feedback and we will review the location for the electrical panel.

July 2026Kissing Tree 40s

Overall Rating: 5.0 / 5

This my First new Home and it's awesome!

Brookfield Residential responseWe're so happy you chose and trusted us to build your first new home! Welcome home!

July 2026Hiatt Pointe

Overall Rating: 5.0 / 5

We are extremely pleased with our choice to move here. We could not be more pleased with Kevin, he is timely, attentive, knows his business, makes great suggestions, has great follow through, and most of all he is trustworthy. Thank you having such a man of Integrity for us to work with.

June 2026Elyson 40s

Overall Rating: 4.0 / 5

So far it was great ! But after we live in the home for a few years the quality of the construction and value we got will be clear

Brookfield Residential responseThank you for sharing your feedback! Our team is here to help with any questions you may have about your home. We hope you enjoy your home for years to come!

June 2026Station No. 3

Overall Rating: 4.0 / 5

1. We followed this unit from February and was in touch with Jennifer. We were told about offering 5000 seller credits and one extra locker room. However, during the week where we were r a dying to pay 5000 and book the unit, we were told there would be no extra locker room as there is high demand for the unit. We felt it to be less reliable. However, we liked the unit and loved station no 3. So we proceeded to next steps. 2. Station no 3 is really beautiful. We like the unit and enjoying our stay so far. But there are several issues that persist. For example, the Co working space air conditioning is not working anymore. The garage door frequently stops working. 3. The quality of the unit came a bit of surprise. Within one month of use, I can see the drains in the wash basin has rust already. These issues make me sad.

June 2026Chappelle Move Up

Overall Rating: 2.0 / 5

Taking possession of our new home has been an absolute nightmare. We were handed a house plagued with unresolved structural issues, and the ongoing repair process is just as terrible.Here are the major reasons to avoid this company:Unprofessional Subcontractors: The tradespeople sent to fix issues are incredibly rude and disrespectful.Dangerous Messes: Subcontractors left sharp grout and broken tile pieces spread all over the house, creating a major safety hazard.Zero Property Protection: Workers do not cover the carpets while performing messy repairs, tracking dirt and ruining the floors.Safety Hazards: Broken glass was left scattered across the outdoor deck at possession.Water Damage: Multiple windows leak water every time it rains, with zero urgency from management to repair them.Terrible Grading: The rough grading is uneven, causing massive pools of water to drain directly into our sliding doors.Incompetent Service: The carpet is still not repaired, despite service technicians coming out for three separate visits.The lack of quality control, non-existent customer service, and absolute disregard for our home is unacceptable. Do not buy from them.

Brookfield Residential responseWe are sorry to hear your experience has not be pleasant and we will be reviewing everything with our teams. Someone will be in touch with you.

June 2026Barefoot Lakes Big Sky

Overall Rating: 5.0 / 5

I am extremely happy with Brookfueld Residential. The team there, Ann, Jason, Kathy, and Cassie are pleasant to work with. They bring so much knowledge and experience to their jobs. The only changes I would make are some options to the upgrade process. Like flooring over carpet. Carpet is just a dirt collector and much harder to maintain when you have pets. We would have jumped at the opportunity to have flooring throughout even if it cost more. Also, an option to have electric outlets in the kitchen island would have been nice. Other than that, Brookfield has shown me that if you want a reliable company to do business with, they are the ones I would choose again.