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Show All ReviewsBrighton Crossings Artisan, September 2025
Review of Overall Experience
First, I would like to share that Brookfield has had exceptional customer service. All team members that I have interacted with are caring, thoughtful, and follow through with tasks and support. Vanessa from the Brighton Crossings location has been the shining star through a tough transition for me personally. Unfortunately, all but one person that I started the home building process with have been moved to other properties. I am grateful that Brookfield has agreed to have Vanessa continue to work with me through my warranty period. My feedback about the house specifically - the house itself is quirky. For example, I have an outlet installed in the middle of the mirror in the master bathroom. It is awkward and creates a potential risk. I will never use this outlet due to safety concerns and I am stuck with the cost of finding a solution to the issue. Also, there are only 2 outlets in the entire master bathroom and no linen closet. There is wasted space in the bathroom that could have accommodated a closet to store towels, supplies, etc. The kitchen island is too small for the space. The island counter could be double the size it currently is for the Artisan floor plan. The current island also causes wasted space. There is no light in the garage door opener. There is only one light switch that goes to two light bulbs in the garage. If you pull into the garage without the main light on, you have to leave the garage door up to have light in order to get to the stairs. I have never seen a garage door opening mechanism that did not have a light in it. This will be awkward in the winter months when it's snowing and cold. And again, it's an issue that I have to spend money on to resolve. The blinds in the master bedroom do not make sense, are poorly mounted, and do not mitigate light. There are multiple street lights outside my bedroom window. I installed curtains and am now having to look at custom shades - which are expensive. The cabinets in the kitchen are mediocre quality and do not offer large drawers for storing tupperware or pots/pans. They do not allow for adequate organization. There is no recycling receptable in the island - only space for trash only. On a positive note, I think the structure of the home is solid and it is very energy efficient. My situation has been unique in that my washing machine was not connected correctly at move in. My first floor flooded and I had to stay in a hotel for 4 days during water/mold mitigation. The new floor has been installed. Vanessa has been excellent in scheduling contractors/trades to make repairs. She stays in touch, is easy to reach with questions, is organized, and she follows through. Also, she advocates for the client - even when the contractor tries to avoid work. For example, the company who installed my floorboards did not want to remove them for the flooring company to finish my floors. They minimized the need for this and said the flooring company could just shove the new flooring under the existing floorboards. Vanessa called them immediately to say that the flooring company specifically asked for these to be removed. She is an asset to the company. In summary, my customer service experience with Brookfield has been great and I would share that with family/friends. I would say that design of the house could use improvements and that the trades and inspectors could do a better job preparing the space for move in.
Brighton Crossings Artisan, September 2025
Review of Overall Experience
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BUILDER PROFILE
Brookfield Residential - Colorado
6465 Greenwood Plaza Blvd #700
Centennial, CO
80111
(303) 706-9451
At Brookfield Residential, we’ve been creating ways and places to bring people together for over 60 years. Brookfield Residential has built a reputation as an industry leader and innovator, continuously striving to improve all aspects of the customer experience, from building practices to customer care. We’re proud of what we’ve achieved over the years, within the numerous communities that we’ve developed, and the 30,000+ homes that we’ve built. Our homes are synonymous with our core values of passion, integrity and community.