54% of consumers believe that most companies have customer experience shortcomings they need to address (PwC).
Capture, Analyze, and Act on Homebuyer Feedback
Our survey tools span the entire homeowner journey, from initial sales inquiries to post-purchase warranty support.
Harness the power of homeowner feedback like never before. Effortlessly capture, benchmark, analyze, and implement valuable insights. From the very first sales inquiry to post-purchase warranty support, our solutions are tailored to elevate your customer satisfaction and drive improved performance.
More than 75% of surveyed executives mention customer experience is a top priority for their business.
Easily Generate Actionable Information.
Make informed, data-driven decisions based on instant feedback.
We’ve simplified the process of creating surveys to help you gather valuable insights faster and easier. With our platform’s user-friendly tools and intuitive templates, putting those insights into practice is simple.
On average, customer-centric brands report 60% higher profits than companies that fail to focus on great customer experiences (CXIndex).
Drive New Home Sales With Real-Time, Proprietary Data.
Easily analyze your survey data, identify trends and benchmark against the best builders in the industry.
Our solution fuels your success by providing the means to effortlessly analyze and organize your survey data, helping you spot customer trends and compare your latest performance to the industry averages. Make informed decisions and drive more sales with AvidCX™.
“There is no downside to time, effort, thought, or brainstorming… put [towards] improving customer experience” (Rocky Tracy, Builder Showcase).
Skyrocket Your Response Rates.
Achieve industry-leading response rates with our multichannel survey requests.
Our automated outreach connects with customers during the moments when they’re most likely to respond. Leverage their feedback like never before and unlock a world of valuable new strategies with AvidCX™.
Customer experiences have an undeniable impact on every business’ bottom line (CustomerTHINK).
FAQs
AvidCX™ offers a highly configurable platform that adapts to various homebuilder needs, from executive-level overviews to detailed divisional, departmental and individual analyses. Our user-friendly interface features intuitive dashboards and visualizations, making it easy to identify trends at every level of your organization. This versatility ensures that whether for strategic decision-making or individual performance tracking, AvidCX™ delivers clear, meaningful and actionable insights.
Yes, integrating the AvidCX™ survey data directly into the homebuilder systems you use everyday is a seamless process. We have pre-configured integrations with Salesforce, ECI MarkSystems Homebuilder Software and other key builder platforms. Our team will work closely with you to ensure a smooth and effective integration process.
The AvidCX™ platform is the most customizable survey platform in the industry. The survey data can provide actionable insights into various aspects of your business, such as customer satisfaction, areas for improvement, top performing employees, trends in homeowner feedback, and benchmark comparisons against other builders. You’ll gain a deeper understanding of what matters most both for prospective homebuyers and existing homeowners.
AvidCX™ is trusted by many of the leading homebuilders in North America. Our tools have been adopted by homebuilders that prioritize creating exceptional homebuyer experiences and continuous improvement. Join our community of forward-thinking builders and elevate your builder brand with AvidCX™.
