Centralized Warranty Administration
Harness the power of the AvidWarranty™ administrative tools to streamline and optimize your warranty management processes. With our intuitive admin tools, builders gain full control over warranty requests, ticket submissions, communications, and task assignments—all in one centralized location.
The majority of homebuilders report that streamlined communication and organized warranty management significantly reduce response times and increase homeowner satisfaction.
Effortless Warranty Ticket Submission
Our intuitive ticket submission system enables homeowners to easily submit warranty requests, which are instantly organized and prioritized within the admin panel. Builders can track, manage, and respond to these submissions with precision, ensuring timely resolutions and enhanced customer satisfaction.
Builders find that managing email and text submissions through a streamlined interface leads to more efficient request handling and greater homeowner convenience.
Multichannel Communication Tools
Our Admin Panel streamlines communication between builders and homeowners with multichannel text and email notifications. Builders can send updates, request information, or engage in 2-way messaging directly from the platform. Communications are organized by warranty request and homeowner, ensuring easy access and organization. This automation reduces manual effort and keeps homeowners informed throughout the resolution process.
Builders report significant improvements in response times and homeowner satisfaction when using a structured warranty management ticketing system.
Detailed Reporting and Insights
The AvidWarranty™ reporting module offers builders the tools to gain visibility into key aspects of warranty management. With straightforward, customizable reports, you can monitor trends, track response times, and keep tabs on resolution rates. This module provides the essential data needed to help you identify areas for improvement and maintain efficient operations, supporting better decision-making and homeowner satisfaction.
Having access to basic warranty data and trends helps homebuilders identify recurring issues, leading to improved processes and better resource allocation.
A Win for Builders and Homeowners
AvidWarranty™ integrated with our HomeKeep Platform is the only solution on the market that provides homebuilders with comprehensive warranty management functionality while also equipping new homebuyers with the tools needed to become educated and informed homeowners long after the warranty period.
Homebuilders find that consistent warranty management and follow-up during the first year of occupancy not only reduces the likelihood of costly repairs later on but also significantly improves homeowner satisfaction.
