Homeowner Education & Communication
Ready to relieve pressure on your customer care and warranty teams? HomeKeep™ minimizes post-move-in calls and claims through proactive and timely communications tailored specifically for new homeowners. Homebuyers receive personalized tips and easy-to-follow maintenance instructions, enhancing their confidence, self-reliance, and overall satisfaction.
60% of homeowners admit they neglect completing even basic home maintenance tasks.
Relevant, Timely Multi-Channel Communications
Homeowners can opt-in and customize email, SMS and in-app notifications to suit their preferences.
Increase homebuyer satisfaction by ensuring every maintenance reminder, SMS prompt and in-app tutorial is useful and timely. Customized communication options ensures high homeowner engagement and utilization.
42% of millennials feel embarrassed by their lack of home maintenance knowledge.
Detailed Maintenance Instructions with Supporting Video Content
A clearer, more thorough approach to homebuyer education.
Tailored maintenance plans, tasks, and guidance give homebuyers a manageable list of DIY responsibilities. Each task comes with clear, step-by-step instructions, supported by images and videos for an incredibly user-friendly, guided experience.
Videos boost long-term learning retention 83%, compared to text alone, helping homebuyers become self-sufficient more efficiently.
Personalized Home Maintenance Prompts and Reminders
Give homebuyers an easy, failproof way to stay on top of their maintenance regularly and routinely.
HomeKeep™ furnishes your homebuyers with timely and relevant home maintenance notifications. Automated reminders provide not only a clear grasp of maintenance tasks, but also their proper frequencies and schedules, effectively reducing inquiries and questions directed at your customer care and operations teams.
81% of surveyed customers want reminder emails that are as personalized and conveniently timed as possible (Snov).
FAQs
Yes, homeowners can easily track and manage their completed maintenance tasks using HomeKeep™’s interactive platform.
HomeKeep™ offers customizable communication through email, SMS, and in-app notifications tailored to homeowner preferences.
Yes, HomeKeep™ provides clear, step-by-step instructions, supported by images and videos, making it user-friendly for first-time homeowners.
By providing timely maintenance notifications and clear instructions, HomeKeep™ significantly reduces the number of inquiries directed at customer care teams.
