4.4

Move-In Experience Survey (30-90 days post move-in)

55 CUSTOMER REVIEWS

  • 5 star

    47.0%

  • 4 star

    47.0%

  • 3 star

    3.0%

  • 2 star

    1.5%

  • 1 star

    1.5%

4.2

Quality of Home

4.4

Quality of Experience

4.4

Caring Displayed

4.5

Overall Responsiveness

RECENT REVIEWS

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Oak Creek, December 2024

4

Review of Overall Experience

While the realtor and project managers for our build were lovely people, there was a lack of quality control during the entire process which generated an unnecessary amount of stress for this process. For example, selection samples did not match what was installed in the home. I was pleased that I was refunded for those selections, but it was a distressing process. Additionally, the tile work is subpar and clearly indicates a lack of "skilled" labor. The paint options were minimal and honestly, cheap. I would have happily paid more for a higher quality paint. Front door options and interior doors would also could be much nicer with heavier duty wood options. Additionally, we've only recently moved in an the hot water heater has already needed to be fixed. The layout is fine, but a majority of the cabinet doors throughout the house hit the walls/appliances/vent hood. I'd recommend adding a downstairs linen closet to the master bath and adjusting the bathroom layout. It's too much wasted space. Last, the garage space is far too small. It is impossible to fit two large vehicles inside. This makes it so most people have to park one in the garage and one in the driveway; it junks up the look of the neighborhood. So, again, while the site manager/project manager and realtor were all very nice, I would not recommend a Stone Martin Build due to use of low quality subs.

Oak Creek, December 2024

5

Review of Overall Experience

5 stars 🌟🌟🌟🌟🌟 from the beginning till move in, Very systematic, organized and professional ways