The overall design experience needs a fundamental overhaul, with far stronger cohesion and accountability across all parties involved. Throughout the process, there were repeated breakdowns in coordination between design, construction, and even through orientation and closing. These gaps were not merely frustrating but consequential. Critical errors in the blueprints went unnoticed until it was too late, resulting in permanent changes to the home that were never part of our intent. By the time these issues were identified, we were contractually locked in, leaving no opportunity to correct decisions that stemmed directly from earlier failures in coordination.
We love our Simmons Home! The team we worked with was absolutely the best from start to finish. Very responsive to any and all questions and concerns we have had.