Overall Star Rating
4.5 / 5 from 157 surveys
Rating distribution
Based on 157 surveys
Quality of Home
4.5 / 5
Quality of Experience
4.5 / 5
Caring Displayed
4.6 / 5
Overall Responsiveness
4.6 / 5
Recent survey feedback
April 2026Whitehall Gardens
Overall Star Rating: 5.0 / 5
From the day we walked in we liked what we saw. Jen took us around the samples descriding in detail the home. The we sat with Bernice. Bernice had a plan to present her presentation. My wife and I kind of started to jump around with questions. Bernice kindly asked us to follow her lead through her presentation. Boy, are we happy we did. She went through the Marigold options and standard features with expertise. When we walked out of her office we felt very confident we were doing the right thing.
April 2026Whitehall Gardens
Overall Star Rating: 5.0 / 5
Overall experience is awesome. From sales , office staff , the guys working out in the field . I can’t say enough abut Sheri with handling all the tickets and the follow-up on every warranty project . Paparone Homes “Home for a Lifetime “
March 2026Whitehall Gardens
Overall Star Rating: 5.0 / 5
Bernice in sales and Mike in construction were amazing. They made a stressful process so much better. Each of the venders (flooring, cabinets, lights) were very helpful with design advice.
February 2026East Gate at Wexford
Overall Star Rating: 4.0 / 5
Overall, the experience was good. However, there were several issues identified after closing, including damage to the bathroom cabinets, hardwood floors, and the metal frame at the front entrance. It has taken quite some time to schedule repairs, and nearly two months after closing, these items are still pending, although an appointment is set for next week for the flooring and fixing the metal frame . It would have been greatly appreciated if post-closing repairs had been addressed more promptly
February 2026Whitehall Gardens
Overall Star Rating: 5.0 / 5
I usually don't like doing reviews as I find it difficult to find the right words. All I can say is we are very happy with our new home! Everyone within the Paparone organization is very professional and caring.. We were guided through each step of the building process and all of our questions were patiently answered. We even felt at times like we were their only customer as they gave us a personalized service The construction and the quality of the building materials were excellent and everything was completed on schedule. We will be happy here for years to come, creating new, lasting memories with family and friends! Thank you to everyone at Paparone for making our dream come true!!
January 2026Whitehall Gardens
Overall Star Rating: 5.0 / 5
Very pleasant and courteous agents who are there 24-7 to assist and help in anyway to accommodate you and resolve your questions.
January 2026Whitehall Gardens
Overall Star Rating: 5.0 / 5
workmanship overall was very good
December 2025East Gate at Wexford
Overall Star Rating: 4.0 / 5
November 2025East Gate at Wexford
Overall Star Rating: 4.0 / 5
I thought the overall experience was good. I was a little disappointed in some of the "included" options as they were very cheap.
November 2025Whitehall Gardens
Overall Star Rating: 5.0 / 5
The process of building our new home was explained well by the staff, accompanied by helpful materials . Staff was professional, pleasant and responsive to our questions.