Pacesetter Homes Saskatchewan (Regina)

May 2026Westerra

Overall Rating: 2.0 / 5

I would like to give Derrek a 5-star rating for being very professional, responsive, and genuinely helpful throughout the process. However, there are several concerns regarding the builder and overall experience. Many of the doors appear to have unsanded corners, and we’ve already experienced scratches because of this. During the walkthrough, we marked over 50 items with tapes—while most were addressed, some issues remain, such as missing screws and unfinished holes. The Ethernet cable placement also seems poorly planned. We had requested connections in each room, but this was not accommodated, and the placements feel random rather than thoughtfully designed. The backyard is still incomplete, and no clear timeline has been provided. We’ve only been told it might be done sometime in the summer, but there’s no certainty—whether early, mid, or late summer—or if it will even be completed this year, with weather being a possible excuse. The garage also lacks proper planning and communication. We added a garage, but we’re not even sure if a truck will fit. No one consulted us about design or size preferences—it felt like we were simply given a standard option with no flexibility due to budget constraints. Overall, the house is okay, but it doesn’t give a “wow” feeling. Some features, like cabinet colors (we would have preferred white), seemed pre-selected without giving us options to customize. On the positive side, soft-close cabinets are nice, water pressure is good, and while hot water takes a bit longer than expected, it’s acceptable. The walls and overall finishes are average, and there was no preparation for TV mounting. We also never had a proper planning meeting to discuss our preferences in detail—such as layout, placements, and customization—which I believe falls more on the developer’s side. We did communicate our wants and needs to Derrek, and I commend him for trying to submit those requests, but many were ultimately declined by the developer. In the end, we don’t feel particularly satisfied—more just “okay” with the result. It feels like we settled for what our budget allowed, rather than getting a home that truly fits our expectations.

May 2026Eastbrook

Overall Rating: 5.0 / 5

Respondent had no comments.

May 2026Westerra

Overall Rating: 4.0 / 5

Good quality homes but didn't allow flexibility with regards to choice of appliances

April 2026Westerra

Overall Rating: 1.0 / 5

See other page.

March 2026Eastbrook

Overall Rating: 5.0 / 5

Respondent had no comments.

February 2026Westerra

Overall Rating: 3.0 / 5

My first house [redacted] laundry wasn't installed, I had to pay to install and it was a sad experience my second purchase [redacted] had a whole lot of back and forth, and it is saddening to experience such.

February 2026Royal Park

Overall Rating: 4.0 / 5

The issues I have are more around the quality of the home finishings. For example, poor drywall & trim work and finishing (drains installed poorly and shower faucet upside down). I looked at a Fiorante home for example and the quality of finishing is superior. I also emailed the customer care on February 7th with outstanding issues and have not been contacted yet. Zoe was great to deal with however. Drainage is an issue as there is a pool of water under the deck which I knew would be as it slopes towards the home which I will correct in the spring.

January 2026Westerra

Overall Rating: 5.0 / 5

5/5 I will definitely buy with pacesetters home again and again

November 2025Eastbrook

Overall Rating: 5.0 / 5

I got value for my money, and from the start of the process, Derrek guided me through it professionally.

November 2025Westerra

Overall Rating: 1.0 / 5

Overall, my experience with Pacesetter Homes has been very disappointing and far more stressful than I ever expected. The only positive part of the process was dealing with our sales representative, Zoe, who was professional, knowledgeable, and genuinely cared about helping us. They made the buying process smooth and pleasant, unfortunately, everything after that fell short. Once construction began, it became clear that the focus was on speed rather than quality. Several issues identified during the home inspection were left unresolved, and after possession, getting anything fixed has been exhausting. Customer service is slow, often provides incorrect or contradictory information, and sometimes ignores emails completely. The construction manager, Sean was dismissive and unprofessional, when we said we would escalate the sump pit issue to the authorities if not resolved, he simply replied, “reach whoever you like.” Even reaching out to the sales manager, Kim, didn’t help, as it quickly became clear that everyone — sales, construction, and customer service — operates as one tightly connected team, protecting each other instead of helping the homeowner. It’s disheartening that what should have been an exciting milestone turned into months of frustration, wasted time, and disappointment.

October 2025Westerra

Overall Rating: 1.0 / 5

The promise of a Pacesetter home is not the reality of the delivered product.

October 2025Eastbrook

Overall Rating: 4.0 / 5

I loved working with pacesetter and would not hesitate to recommend them to anyone! My home is beautiful and well done, they are quick to answer any questions or concerns.