3.7

Move-In Experience Survey (30-90 days post move-in)

43 CUSTOMER REVIEWS

  • 5 star

    35.0%

  • 4 star

    26.7%

  • 3 star

    20.0%

  • 2 star

    11.7%

  • 1 star

    6.7%

4

Quality of Home

3.5

Quality of Experience

3.4

Caring Displayed

3.6

Overall Responsiveness

RECENT REVIEWS

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Painted Sky, October 2024

3

Review of Overall Experience

The whole process has been extremely frustrating and full of disappointment. From the time of the contract signing all the way to possession, there has been many instances of misinformation and lack of communication, even after we have moved in. The selections process was great for the most part. Most of the vendors were very helpful, knowledgeable and friendly. We had issues with Sonata blinds which was frustrating. Constantly having to email and call for answers about our order. We even contacted them with updates regarding the possession date and they still let our installation date "slip through the cracks". 2 weeks after move in, we finally received our blinds. The communication throughout the build was extremely lacking. We were told there would be weekly updates and photos, that didn't happen. We were told we would get to do a mechanical and electrical walkthrough and discuss where plugs would go and what type, that didn't happen. We asked for updates in the building schedule when dates were being missed, that didn't happen. All of the unknowns while trying to navigate the housing market and trying to sell was very difficult and stressful. During the walk through there were numerous deficiencies. Some were fixed before move in and some we're still waiting for more than a month after. We haven't heard from anyone at NuVista in regards to when they will be fixed. The biggest grievance of all is not having our garage finished or even started when we moved in. When we signed the contract we expected to have a house and garage completed when we moved in. The fact that the garage is still months away is completely unacceptable! With no timeline or even a remote sense of urgency on NuVista's part, I have my doubts it will even be completed this year.

Hotchkiss, October 2024

5

Review of Overall Experience

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