RECENT REVIEWS
Show All ReviewsVermilion Hill, April 2025
Review of Overall Experience
There have been a number of documented challenges I’ve faced throughout my experience with NuVista, beginning right from the start. Several items, which were promised via email and detailed in the DocuSigned blueprints, were not delivered on the possession day, even though they were pointed out during the pre-possession walk-through and discussed earlier. These items include, but are not limited to, the front glass main door, gas cooker, stub wall, and the correct kitchen island. Throughout the process, I found my experience with Shawna to be slow, though when she did respond, she provided useful information. However, my experience with Sabika was quite frustrating as I repeatedly had to follow up over several weeks regarding issues she claimed would be resolved that week, such as the exterior colors. I didn't find her to have the same etiquette that comes with big homes. Later, I was introduced to Tanner, who initially seemed more responsive. However, once I pointed out the unresolved items, he kept deferring and seems unware of how to help me at times, but to my surprise, a day after after I took possession he sent me unprofessional text messages claiming that I was complaining about him and seems misinforned claiming I had differed taking possession. As a customer with a good professional standing at the University of Calgary for a few decades, and an engineering background, I do not appreciate being treated unprofessionally or as though my concerns were trivial. My request was simply for NuVista to adhere to the agreed-upon contract. I also requested that his manager, Ron, be involved to avoid further personal confrontation, especially after I received harassing text messages from Tanner, which I have shared with him as evidence. At one point, Tanner during a call even referred to me unprofessionally as having a "sob story." I have never felt so disrespected by a representative, especially when my only objective has been to receive my property as per the contract. I recall he had initially not wanted me to do a property inspection prior to inspection and kept telling me he was busy, and then mentioned some bad experiences he had with others as it took too long. Eventually after several calls from myself and my realtor Harshit, he relented. It was a difficult experience! Finally, it took Charlene nearly 1.5 -2 additional months after possession taken on February 7, 2024 to complete the front brick walls using up my utility bills, and construct the sub wall on the main floor that was already on the blueprint earlier. I received my keys from her at the end of March 2025. Charlene has been the better experience as atleast she tried to help me resolve issues caused my many others. I trust that NuVista will take this matter seriously and work to ensure that similar issues are prevented for future customers. I look forward to your response and resolution. I still have a few pending items that still need to be addressed; namely the exterior hardiboard is smashed in a few places, the basement main door hinge are is cracked. The exterior patio and walls are untidy with lots of blemish, the drain gutters are bend and broken; not hinged onto the walls. The main floor is dented, the basement microwave is dented. All these pictures are documented and have sent many times by email/texts. Lastly i will point out that there was gas leak in the premises 2 weeks ago, and I had contacted Charelene and NuVista after hour emergency numbers. Eventually after a few hours I was directed to ATCO, who send a professional an identified the leak and fortunately repaired it on the spot. Its been a lot of running around !
Painted Sky, April 2025
Review of Overall Experience
The move in process was very stressful. Communication from Nuvista was not great. When we couldn't get information on what was going on, we came to the house at noon. They were still working on some last minute items and seems annoyed we were here. Due to occupancy permit issues we were not able to take possession on the our possession date resulting in us needing to have somewhere else to stay that night last minute.
BUILDER PROFILE
NuVista Homes
#200, 37 Quarry Park Blvd. SE
Calgary, AB
T2C 5H9
403.212.6383
At NuVista Homes, it's all about you.
It’s our professional response to helping our customers get the home that they want. At NuVista Homes we insist on providing high calibre features and finishes, a luxurious and diverse selection of designs, and a group of Customer Care Specialists dedicated to ensuring that you receive the best service possible.
AWARDS
2019 Avid GOLD Award - AB Production
2017 Avid Benchmark Award - AB Production