Pacesetter Homes Saskatchewan (Saskatoon)

September 2026Brighton

Overall Rating: 4.0 / 5

After services is not as good as expected

September 2026Brighton

Overall Rating: 3.0 / 5

The home is generally finished good. As of when i took possession, the driveway was extremely dirty and all my messages to get it cleaned were ignored.

September 2026Brighton

Overall Rating: 4.0 / 5

The sales process was a lit more convoluted than I've experienced in the past, and could definitely have been streamlined if I would have been allowed to deal with a sales representative directly rather than playing a large game of telephone through different individuals. I dealt with my realtor for 99% of my correspondence and I felt this slowed things down tremendously and made just overall communication rather difficult.

August 2026Brighton

Overall Rating: 4.0 / 5

Respondent had no comments.

August 2026Brighton

Overall Rating: 4.0 / 5

Respondent had no comments.

July 2026Brighton

Overall Rating: 2.0 / 5

Introduction Our experience with Pacesetter has been extremely disappointing. From significant delays in possession to incomplete work at the time of move-in and ongoing issues afterward, the overall process has fallen far below our expectations in terms of communication, quality, and customer care. Introduction Our experience with Pacesetter has been extremely disappointing. From significant delays in possession to incomplete work at the time of move-in and ongoing issues afterward, the overall process has fallen far below our expectations in terms of communication, quality, and customer care. Timeline of Events • The possession date was delayed by almost three months. • Even after the delay, the home was still not fully completed at the time of possession. • When work on the driveway began (which was still unfinished before we moved in), another crew was also brought in on the same day. • On the same day, crews began digging on the side of the house for a window well, further limiting access. • For several days, there were no stairs or railings installed, forcing us to use our personal ladder to enter and exit the home. • No explanation or apology was provided for these inconveniences. • During the sales process, several items were omitted from the contract, and when we raised these concerns, the salesperson responded negatively rather than addressing them constructively. • Communication throughout the process was inconsistent and lacked empathy regarding the delays and challenges we experienced. Post-Possession Issues After moving in, we continued to experience multiple problems, including: • Microwave not working upon move-in • Most doors in the house not closing properly • HRV system in the children’s bathroom not functioning • Missing roof shingle • Door knobs not matching what was originally agreed upon • Rugs not as expected or not properly finished Conclusion Overall, the experience has been very frustrating and disappointing. Given the extended delay in possession and the number of unresolved issues after move-in, we expected a significantly higher standard of communication, accountability, and customer service from Pacesetter. Timeline of Events • The possession date was delayed by almost three months. • Even after the delay, the home was still not fully completed at the time of possession. • When work on the driveway began (which was still unfinished before we moved in), another crew was also brought in on the same day. • On the same day, crews began digging on the side of the house for a window well, further limiting access. • For several days, there were no stairs or railings installed, forcing us to use our personal ladder to enter and exit the home. • No explanation or apology was provided for these inconveniences. • During the sales process, several items were omitted from the contract, and when we raised these concerns, the salesperson responded negatively rather than addressing them constructively. • Communication throughout the process was inconsistent and lacked empathy regarding the delays and challenges we experienced. Post-Possession Issues After moving in, we continued to experience multiple problems, including: • Microwave not working upon move-in • Most doors in the house not closing properly • HRV system in the children’s bathroom not functioning • Missing roof shingle • Door knobs not matching what was originally agreed upon • Rugs not as expected or not properly finished Conclusion Overall, the experience has been very frustrating and disappointing. Given the extended delay in possession and the number of unresolved issues after move-in, we expected a significantly higher standard of communication, accountability, and customer service from Pacesetter.

July 2026Brighton

Overall Rating: 5.0 / 5

Overall very satisfied. Every contact point through the process has been excellent.

June 2026Brighton

Overall Rating: 4.0 / 5

Good

March 2026Brighton

Overall Rating: 3.0 / 5

As I wrote before, the house itself is wonderful, with a few things to address. My experience with the salesperson was difficult, often having to remind them of things we had discussed and to send documents for signing or that I needed copies of. It was also not a welcoming experience when i had to go into the office for the selection process or to drop off a cheque.

February 2026Brighton

Overall Rating: 4.0 / 5

We love our Pacesetter home. It’s always been our favourite layout of all the homes we looked at. We’re very happy with everything so far. The only downside was we felt things we rushed right before we moved in and there were things that weren’t address before we moved in that should have been. Also if they didn’t rush to finish I believe a lot of our concerns would have be fixed even before we did our walkthrough.

January 2026Brighton

Overall Rating: 2.0 / 5

January 2026Brighton

Overall Rating: 4.0 / 5

Homes are well built, few things that are not properly intalled: some of laminate flooring are not evenly cut and installed. Doorbell location is not ideal location compare to other homes. Not satisfied with wall paints and missing electrical sockets ie. pantry. And wall paints are not evenlly applied.