4

Move-In Experience Survey (30-90 days post move-in)

234 CUSTOMER REVIEWS

  • 5 star

    47.0%

  • 4 star

    27.8%

  • 3 star

    13.2%

  • 2 star

    5.1%

  • 1 star

    6.8%

4

Quality of Home

4

Quality of Experience

4

Caring Displayed

4

Overall Responsiveness

RECENT REVIEWS

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Oakland Hunt, January 2025

1

Review of Overall Experience

MJC made an exciting time stressful. Starting with the initial meeting we had, we were given false information by Grace, which led us to sign a contract with MJC to build a home. Grace showed us an actual house with the layout we were purchasing (Logan floor plan), and led us to believe we could make changes to the floor plan of our new house. The house we saw had been modified to include a bonus space on the second floor. When we later had signed a contract to build a new home and tried to add a bonus space on the second floor, we were told we could not. We also wanted to relocate the fireplace (as the Logan floor plan shows two options), but were told we could not. Had we known these were not possible up front we would not have built this house. Along the way, Grace was unclear or incorrect about other things as well. She did not make it clear from the start that we would have to pay for appliances and lights out of pocket. These are huge expenses that we thought we could include in the home price and pay as part of our mortgage. We ended up putting less money down for the house because of these unexpected large out of pocket expenses. This should have been made abundantly clear from our first meeting. In addition, we had a certain amount of money we could use towards upgrades. The process of selecting upgrades takes place over several months, and I kept asking Grace for help with budgeting for certain things. She was not helpful and in the end we ran out of upgrade money and had no upgrade money left for things like flooring, adding solid doors, more tile work and a mud room built-in. There were many, many other things that happened along the way that made our overall experience bad. Another example is our mortgage banker we were trying to use for the construction loan did not get the necessary addendums he needed in order to complete the loan application. He asked MJC for these and was not given them. Barb started calling me and my husband and leaving threatening voicemails saying if we didn't use their preferred mortgage lender, we would have to start paying MJC a daily fee for closing late. We ended up not being able to use our trusted friend and had to use LMCU for our loan. These are just a few examples of the terrible experience we had with MJC.

Hartford Village, January 2025

4

Review of Overall Experience

Good experience