Meritage Homes - Tucson

July 2026Summerstone 40s LN II

Overall Star Rating: 5.0 / 5

My experience with Meritage Homes was excellent. The entire process was smooth, and everyone I worked with was responsive, professional, and incredibly helpful. My only concern is Meritage's partnership with SafeStreets. I had multiple issues with both their utility concierge service and security installation. Their utility service caused problems with my Xfinity internet setup that I am still trying to resolve. The security installation experience was especially concerning. The installer installed equipment and only afterward informed me there would be an out-of-pocket cost of approximately $1,200. I felt pressured into signing up for ADT monitoring. The installer also drilled large holes and then attempted to patch them. The repair work was extremely poor—the patches were not flush with the wall and were even a noticeable pink color. Fortunately, I learned that I could cancel within the three-day rescission period, which was never disclosed to me by the installer, and I did cancel. I also greatly appreciated the Meritage team, who stepped in to help resolve the situation and even repaired the wall correctly after SafeStreets' poor patching job. I am very happy with Meritage Homes, but my experience with SafeStreets was disappointing and reflected poorly on the homebuying experience. I would strongly encourage Meritage to reconsider working with this company to protect future homebuyers from similar issues.

July 2026Star Valley PH III 40s - LN

Overall Star Rating: 5.0 / 5

Great experience for a first time home buyer

July 2026Entrada del Toro 45s - LN

Overall Star Rating: 5.0 / 5

Excellent Service

July 2026Entrada del Toro 45s - LN

Overall Star Rating: 5.0 / 5

Excellent

July 2026Star Valley PH III 45s - LN

Overall Star Rating: 5.0 / 5

Everyone was super helpful and informative with everything!

July 2026Star Valley PH III 40s - LN

Overall Star Rating: 4.0 / 5

It has been nice and comfortable

July 2026Entrada del Toro 45s - LN

Overall Star Rating: 5.0 / 5

I would have preferred that Cat 6 ethernet cable be run through the house rather than the cat 5e cable that was run, as it is causing network bottlenecks from the fiber internet connection provided at the street level. Cat 5e is is considered out-of-date by now, and was a little disappointing to see.

July 2026Summit @ Rocking K 55s 1MU

Overall Star Rating: 5.0 / 5

Absolutely. This version sounds a little more natural and conversational while still being very positive overall. It also keeps the sentiment about Ki without making the entire review feel negative. Overall, we are very happy with our new Meritage home. The quality of the home has been great, and our experience since moving in has been even better. Jay, our Construction Manager, has been absolutely amazing! He is friendly, responsive, knowledgeable, and genuinely cares about the homeowners he works with. Like any new home, we’ve had a few small things come up after moving in, but Jay has always been quick to respond and get everything taken care of. He has made our first few months in our new home so enjoyable and has really put us at ease throughout the whole process. You can tell he truly takes pride in his work and wants his homeowners to have a great experience. Matt has recently joined the team, and he has been just as impressive. He’s friendly, knowledgeable, easy to work with, and it’s obvious that customer care is important to him. We’re looking forward to working with him as well. The only part of our experience that wasn’t great was the sales process. Unfortunately, our sales representative, Ki, was rude at times, pushy, provided incorrect information, and failed to communicate some important dates. It’s honestly a shame that homeowners have to get through that part of the process before getting to work with the incredible team on the construction and customer care side. Jay and Matt have completely changed our impression and reminded us why we chose Meritage. They have made us feel comfortable, supported, and excited to be in our new home. We truly appreciate everything they’ve done for our family. Thank you both—you’ve made a huge difference, and Meritage is lucky to have you!

July 2026Summit @ Rocking K 55s 1MU

Overall Star Rating: 5.0 / 5

Overall, the home buying process was really wonderful. Amy was our salesperson and she did a fantastic job helping us to find a home that would fit our family's needs and then some. We love the location of the home, the floor plan is fantastic, and for the most part, the build quality is excellent. I marked down a couple things based on these small issues. 1) For the price I would have expected solid wood doors, and higher quality toilets and fixtures. 2) We did have a communication issue when it came to our walkthrough. We were buying the home from out of state and were unable to be here for our walkthrough. Neither we or our agent knew about the walkthrough until after it happened, so we had to forego that final walkthrough prior to closing.

July 2026Hanson Ridge 40s LN

Overall Star Rating: 5.0 / 5

we had a good experience with our seller and realtor. The managers in the area have been helpful as well since we closed in March 2026 and didn't move in until 7/2. I cannot comment on the quality of the house yet, as we have not lived in it. I do have some concerns about water management, but overall good