Respondent had no comments.
Some bad finishes on the interior and exterior. Need Patio door replaced.
Respondent had no comments.
Our first salesman (Solomon) was great. He kept us up to date on everything. Then he was replaced with Sharika who has been nothing but unhelpful and rude. She would not give us any updates as the house was being constructed or keep all parties involved on paperwork through the sales process. Jon was excellent in the loan process. Our construction manager (Trent) has been the most helpful with everything. He let us view the home as it was being built in stages, gave us a detailed walk through for blue tape day, walk through before and after closing as well as showing us how to use the features of the house. Getting our mail set up was a nightmare because this neighborhood isn’t in the postal system. That was very frustrating. After we finally got that worked out Someone with Signs Etc switched our mailbox after a month of living in our home. We were not notified of the change and didn’t get mail for over a week. I finally called the post office to find out what happened and they explained to me it was switched. We couldn’t get a key for the new box for several days after because UPS said the address on the delivery was wrong (more issues with the neighborhood addresses with the postal system) My wife finally got ahold of the right person at Signs Etc and tracked the package to the UPS store in Hickory where my wife had to go get the keys from them. The frustration was due to the fact we were not notified of the change, everyone kept telling us to talk to someone else and nobody would take ownership of the key situation or give us the contact info for who made the switch. We had to get that info from the post office in order to finally reach the correct person. Nothing we did seemed to gain any traction until I called the VP of Meritage on this situation. The next frustration we’ve had is with the HOA hired landscape crew. We have had 3 nails in our personal vehicles and our guest have got nails and drill bits in their tires. We finally caught the landscapers blowing all the debris right in front of our home on our security cameras. Trent even offered to pay for the tire because he has had the roads swept and washed on the regular basis and can’t figure out how we keep collecting and sending him pictures of handfuls of nails etc We love our home it’s just been frustrating dealing with Sharika in the model home when we have to, the mailbox situation and the nails in the road in front of our house. I can’t say enough how great Trent has been and how good it was working with Jon.
Respondent had no comments.
Respondent had no comments.
overall experience was great. I was under a time crunch and the process from start to finish was seamless!
Meritage Homes are amazing builders. Since I am a real estate agent in the Charlotte NC area myself, I truly believe that this company is ONE of the BEST (top 3 builders) in the area for sure that delivers quality, efficient, firm, and overall gorgeous homes. I have sold a home to a client in the past and have just bought my first home with Meritage a few weeks ago, and will surely bring in more people to this amazing community.
Respondent had no comments.
Buying a home with Meritage homes was a very easy process from start to finish.