Meritage came off as professional and up to date on modern development. They were easy to work with and responded to my questions quickly.
Construction manager Joe was outstanding and was extremely knowledgable answering all of our questions as they came up. He quickly addressed any issues we brought to his attention and followed up with us until its completion. Sales agent LeAnna was excellent and not only helped us get into our home but went above and beyond to work with Joe on various issues and concerns we had brought to their attention. The customer care representative Katie quickly responded to warranty requests that were submitted and kept us informed throughout the process. We love our Meritage home and can see ourselves staying here for a very long time. We are also very pleased with the energy efficiency of our home. Our electric bill is much lower than we anticipated which proves Meritage's claim of energy efficiency. We would highly recommend to anyone who asks!
Overall the experience was great and the response when an issue was found. Outside of a few hiccups, I've been recommending our neighborhood to anyone looking for a house. The only reason I gave it a 4 out of 5 was our experience through the loan process was frustrating. We did not have any real guidance on a timeline. We kept getting told, we will see what we can do but that answer doesnt fly when you have a move out from a rental coming up and need to coordinate utilities/moving assistance..
Respondent had no comments.
Matthew was great with the mortgage process and Will was great with the move in process.
It was a seamless experience. Sales consultant Nikki was very helpful. Mortgage consultant Matt was very knowledgeable and construction manager Cliff was awesome!!
Respondent had no comments.
The process was seamless. I love how available the builder has been since before I closed to present. I would highly recommend working with them to purchase/build a home. I am extremely appreciative!
We were misled by the sales rep, Paul, on multiple aspects of our purchase. Since moving in, we've found that the overall quality of the materials and construction to be substantially below our expectations. Based on our experience, we would strongly discourage anyone we know from purchasing from Meritage and give a very strong warning to anyone considering a purchase from Paul specifically. The community construction manager who finished the transaction, John, was better than Paul but could not make up for Paul's actions and inaction.
Excellent service would love to work again. Thanks