Overall Star Rating
4.6 / 5 from 258 surveys
Rating distribution
Based on 258 surveys
Quality of Home
4.6 / 5
Quality of Experience
4.5 / 5
Caring Displayed
4.5 / 5
Overall Responsiveness
4.5 / 5
Recent survey feedback
Show Latest →August 2026Eagle Eye
Overall Star Rating: 5.0 / 5
Our buying experience with Mayberry Homes was Exceptional. Their staff is extremely professional and thoughtful
August 2026Silverleaf
Overall Star Rating: 3.0 / 5
On a positive note, we like our new Mayberry home; it looks well built and nice. However, the overall experience was quite frustrating. From the outset, our experience with the sales process was disappointing. We wanted a different lot, but we were told that the price would be higher or that a walkout basement would not be possible. At one point, the sales staff would go for a side conversation among themselves and ultimately would not let us switch to the lot we preferred; they were playing games to sell a lot with higher lot premium. A few days later, that same lot was listed as having a “walkout basement” – we just wanted that! This left us feeling misled. We were also given very few options in terms of available home plans, only to learn later that Mayberry was building other plans as well in that community. During construction, our foundation developed a large vertical crack. The concrete had been poured during very cold weather and was backfilled quickly. I had noticed the crack, but by the time I followed up, insulation had already been installed over it. I had to ask Mayberry to remove the insulation so the crack could be properly examined and repaired, and by then it had expanded considerably. If I had not paid attention, they would have concealed the crack. Subsequently, the garage floor also developed a significant crack. When we raised our concerns, we were essentially told that “every concrete is supposed to crack,” rather than receiving a clear explanation of the cause or a proposed solution. We also paid a substantial amount for landscaping, but there was no communication with us or coordination with the landscaper for months after closing, which added to our frustration. Among several other things, Mayberry used a large gap at the bottom of the bedroom doors for air circulation instead of installing return-air grilles. The gaps are quite large—to the point that you can easily see into the room if you look through them. It looks awkward and is not pleasant, especially for bedrooms where privacy matters. I wish I was given a choice. Overall, there are things we genuinely like about our Mayberry home, and we have had some positive experiences. However, the sales process, communication, follow-through, and handling of construction concerns could be significantly improved.
August 2026Copper Creek
Overall Star Rating: 5.0 / 5
Beautiful homes, high quality, great customer service. Allover a wonderful experience to buy a home from Mayberry! Highly recommend this builder.
July 2026Perry Lakes
Overall Star Rating: 5.0 / 5
My experience with Mayberry Homes has been amazing! They have great customer service & always are there to answer any questions!
July 2026Perry Lakes
Overall Star Rating: 3.0 / 5
We felt like we were not given the options that we could have gotten in building our home because we didn't know the right questions to ask. The process seemed rushed. After we signed the closing documents we feel like our concerns are not being addressed now that it is "completed." We still have missing pieces on our house and the communication has dropped off almost completely. We had the 60 day walk through with issues and so far only 2 things have been addressed and only by us contacting the warranty dept directly. We have downspouts that are missing pieces, the water spigot on the side of the house (that we were told could not go where we wanted it at the back of the house) is eye level with me because of the lack of fill dirt, we have cabinet doors that open into everything instead of stopping (one hinge actually stops the door at 90 degrees while the rest of the kitchen just bang into the fridge, oven and other appliances. The toilets clog very easily and I don't recall being given an option on what brand of toilet we COULD have gotten.
July 2026Silverleaf
Overall Star Rating: 5.0 / 5
Jodi and Gary were great to work with very pleased with my new home
May 2026Offsite-SHERMAN
Overall Star Rating: 5.0 / 5
This was my first time building a home and I had no expectation of what the process would be like. I heard horror stories from other friends. I was surprised when I didn't experience anything bad during our build. My questions were answered promptly and my site supervisor Nate was excellent.
April 2026Perry Lakes
Overall Star Rating: 5.0 / 5
Exceptionally responsive and detailed planning and communications.
January 2026Copper Creek
Overall Star Rating: 5.0 / 5
Good overall experience. The home-buying process was smooth, and the Mayberry team was supportive. We are satisfied with our new home.
January 2026Offsite
Overall Star Rating: 5.0 / 5
We had an excellent experience from start to finish. Jodie, Gary, Steve- everyone had fantastic responsiveness, customer service and helpfulness. I can’t say enough how happy we were of the process.