RECENT REVIEWS
Show All ReviewsWateridge Village@Rockcli, November 2024
Review of Overall Experience
This was my first home purchase, and I chose to go with Mattamy because I was drawn to their design concepts and the vision they presented for the home. Unfortunately, my initial experiences with the process left room for improvement. Before the delivery of the home, I encountered challenges with Mattamy’s legal team. They put significant pressure on both me and my lawyer to provide the additional 20% down payment—an optional increase I had chosen—within 24-48 hours. Given that the funds needed to be withdrawn from a registered bank account, which typically requires 5-7 business days to process, this deadline felt unreasonable and stressful. Adding to this, there was limited communication and transparency regarding the interim occupancy phase and its expected timelines. To this day, it remains an ongoing concern, as clear information would have been invaluable during the transition period. Once the home was delivered, I did anticipate some quality issues, as can be expected in new builds. However, there were several issues that, in my opinion, should have been caught and addressed during Mattamy's quality assurance process. These included an uneven basement carpet (still unresolved), an incorrect fridge opening size, and the laundry room door swinging the wrong way. It was reassuring that Mattamy, particularly Kyle, was attentive and committed to addressing these concerns, which I greatly appreciate. The Pre-Delivery Inspection (PDI) and subsequent inspections, however, presented additional frustrations. Minor issues, such as drywall inconsistencies and cabinet scratches, were not documented on paper. Instead, I was asked to rely on "trust" that these items would be completed. While I did trust Mattamy’s intentions, this approach to tracking deficiencies felt ineffective. I often had to rely on my own photos and marked locations to verify if work had been completed—a process that was not always reliable, as some issues were left unaddressed. In summary, while there were positive aspects of my experience, such as the design and attentiveness of Mattamy's team, there were also areas where better communication, clarity, and organization would have significantly improved my overall experience. Clearer expectations and a more thorough quality assurance process would be valuable improvements for future homebuyers.
Richmond Meadows-002, November 2024
Review of Overall Experience
Overall very positive experience
BUILDER PROFILE
Mattamy Homes - Canada
66 Wellington St. West, Suite 5500
Toronto, ON
M5K 1G8
Awards
- Best Homebuilding Experience (AVID 2016)
- Builder of the Year (NEFBA 2016)
- Homebuilder of the Year (BILD 2015, 2014, 2011, 2009)
- Best Architectural Design (SMC Laurel Awards 2016)
- Reggie Award Winner (2016, 2015, 2014, 2012)
- Energy Star Builder of the Year (2015)
- Best Customer Experience (2015, 2014, 2013, 2012, 2011, 2010, 2009)
- Top 5% in Customer Service (2015, 2014, 2013)
- Best New Home Design (2016 – 2001)
- Community/Project of the Year (2015, 2013, 2012, 2011)
- Builder of Excellence (2012)
- Best Places to Work (2016, 2015, 2013, 2012)
- Best Website (BILD 2016)
- Business of the Year (2011)
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