4.2

Move-In Experience Survey (30-90 days post move-in)

50 CUSTOMER REVIEWS

  • 5 star

    50.0%

  • 4 star

    32.4%

  • 3 star

    11.8%

  • 2 star

    2.9%

  • 1 star

    2.9%

4.2

Quality of Home

4.1

Quality of Experience

4.1

Caring Displayed

4

Overall Responsiveness

RECENT REVIEWS

Show All Reviews

Flats at Northfield, March 2025

3

Overall Experience

While our experience with Landmark Homes was good during the buying process (we love Mike!), our experience since we moved in has been abysmal. We pointed out multiple issues during the blue tape walkthrough two weeks before the closing, and only very minor issues (basically paint touch ups) were addressed prior to closing. We had and continue to have issues with the air conditioning, washing machine, and plumbing (and other details we are keeping track of). The refrigerator panels were damaged and promised to be replaced prior to closing, but this only occurred after closing after multiple emails from us. We have sent multiple emails to both ProHome and Landmark which are either out-of-office responses or "we've passed along your concern." At this point, if I recommend Landmark, it will be with a giant caution regarding post-closing care and responsiveness. It feels like, "Now you're in, we don't care."

Discovery at LAC, March 2025

5

Overall Experience

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