Overall Rating
4.7 / 5 from 50 surveys
Rating distribution
Based on 50 surveys
Quality of Home
4.6 / 5
Quality of Experience
4.5 / 5
Caring Displayed
4.7 / 5
Overall Responsiveness
4.8 / 5
Recent survey feedback
March 2026Timber Ridge
Overall Rating: 5.0 / 5
This is my 2nd time building with Laebon. I had a great experience the first time 10 years, but this time far exceeded my expectations. Everyone from the Laebon staff to suppliers was so great!
March 2026Beacon Hill
Overall Rating: 5.0 / 5
Respondent had no comments.
March 2026Palisades
Overall Rating: 4.0 / 5
Honestly so happy with the experience. Iv been telling everyone about my experience and how Nichole has been the best project manager to deal with, on top of everything and knows her stuff. The home is beautiful and so happy to be moved in. Even had a third party inspection and he didn't catch anything which was such a relief
March 2026Timber Ridge
Overall Rating: 5.0 / 5
Respondent had no comments.
March 2026Timber Ridge
Overall Rating: 4.0 / 5
Its been some struggles with allowances and not fully matching for things that should be included and wasn’t.
January 2026Timber Ridge
Overall Rating: 5.0 / 5
Respondent had no comments.
December 2025Timberstone
Overall Rating: 3.0 / 5
We were quite excited and hopeful when we first decided to build with Laebon. However, throughout the time while it’s being built, we felt pressured/disconnected with little up-to-date progress, and also rushed through most walkthrough. We were very disappointed about so many things that went wrong, meaning not according to the plan/design, even starting at the first walkthrough. Yet at this point, we are still waiting for the basement washroom cabinets to be replaced as they are not what we signed off on. Unfortunately, we felt we had to pay extra attentions to almost every little thing and micromanage a lot throughout the past 6 months to finally have a house that we desire and would rate its value as 4/5. Nevertheless, the extra time and effort we had to put in to ensure the end result has really exhausted us and become the most discouraging factor for us to ever build with Laebon again.
December 2025Timber Ridge
Overall Rating: 5.0 / 5
I purchased this home as a quick sale, but I purchased it early enough that I was given the opportunity to change a few things to make it really feel like mine. The sales team was very kind and pleasant to deal with, but the real star of the show was the build manager. He really took the time to explain things to me be available for questions. He sent me updates regularly, which I understand is part of the process, but it really felt good to see the progress and how it was all going. On moving day they were all here. The sales representative, the build manager, as well as a representative from the company office welcoming me home and thanking me for purchasing with them. It was a really pleasant experience. Since then my home has started to feel like Home. I have really enjoyed living here. I’m happy with the energy efficiency and the overall operation of the home. I love the location and the access to different amenities nearby.
December 2025Timber Ridge
Overall Rating: 5.0 / 5
Respondent had no comments.
December 2025Beacon Hill
Overall Rating: 5.0 / 5
Building a house seemed like a dream. Laebon made that dream come true. I appreciate everyone’s accommodation to our walk through an and times for appointments etc as we were from out of province at the beginning. I loved watching the house be built and enjoyed the updates on builder trend. I’m super thankful for this beautiful home.
December 2025Timber Ridge
Overall Rating: 5.0 / 5
Very clean and good quality of work throughout every stage from start to finish. Lots of communication between project manager and trades
December 2025The Timbers
Overall Rating: 5.0 / 5
From sales office to possession date, we were impressed with their knowlede care and patience. This is our second Laebon build. We would build with them again.