Overall Rating
4.7 / 5 from 50 surveys
Rating distribution
Based on 50 surveys
Quality of Home
4.6 / 5
Quality of Experience
4.6 / 5
Caring Displayed
4.8 / 5
Overall Responsiveness
4.8 / 5
Recent survey feedback
Show All Reviews →June 2026Palisades
Overall Rating: 4.0 / 5
Respondent had no comments.
June 2026Creekside
Overall Rating: 4.0 / 5
Respondent had no comments.
May 2026Palisades
Overall Rating: 5.0 / 5
Respondent had no comments.
May 2026Palisades
Overall Rating: 5.0 / 5
Respondent had no comments.
April 2026Timberstone
Overall Rating: 5.0 / 5
Satisfactory
March 2026Timber Ridge
Overall Rating: 5.0 / 5
This is my 2nd time building with Laebon. I had a great experience the first time 10 years, but this time far exceeded my expectations. Everyone from the Laebon staff to suppliers was so great!
March 2026Beacon Hill
Overall Rating: 5.0 / 5
Respondent had no comments.
March 2026Palisades
Overall Rating: 4.0 / 5
Honestly so happy with the experience. Iv been telling everyone about my experience and how Nichole has been the best project manager to deal with, on top of everything and knows her stuff. The home is beautiful and so happy to be moved in. Even had a third party inspection and he didn't catch anything which was such a relief
March 2026Timber Ridge
Overall Rating: 5.0 / 5
Respondent had no comments.
March 2026Timber Ridge
Overall Rating: 4.0 / 5
Its been some struggles with allowances and not fully matching for things that should be included and wasn’t.
January 2026Timber Ridge
Overall Rating: 5.0 / 5
Respondent had no comments.
December 2025Timberstone
Overall Rating: 3.0 / 5
We were quite excited and hopeful when we first decided to build with Laebon. However, throughout the time while it’s being built, we felt pressured/disconnected with little up-to-date progress, and also rushed through most walkthrough. We were very disappointed about so many things that went wrong, meaning not according to the plan/design, even starting at the first walkthrough. Yet at this point, we are still waiting for the basement washroom cabinets to be replaced as they are not what we signed off on. Unfortunately, we felt we had to pay extra attentions to almost every little thing and micromanage a lot throughout the past 6 months to finally have a house that we desire and would rate its value as 4/5. Nevertheless, the extra time and effort we had to put in to ensure the end result has really exhausted us and become the most discouraging factor for us to ever build with Laebon again.