3.7

Move-In Experience Survey (30-90 days post move-in)

429 CUSTOMER REVIEWS

  • 5 star

    35.3%

  • 4 star

    25.9%

  • 3 star

    19.3%

  • 2 star

    8.9%

  • 1 star

    10.6%

3.8

Quality of Home

3.4

Quality of Experience

3.5

Caring Displayed

3.5

Overall Responsiveness

RECENT REVIEWS

Show All Reviews

Highlands of Northlake, January 2025

4

Review of Overall Experience

Jason was outstanding to work with. He is very knowledgable and kept us informed of every step of the home building process. He always worked to ensure that the job was done right and we were happy. He is a rock star!

Kindred Homes Response

Thank you for the fantastic review! We’re so glad to hear that Jason provided such an excellent experience. His dedication to keeping you informed and ensuring everything was done right really makes a difference. We agree, he’s a rock star!

Berkshire Estates, January 2025

4

Review of Overall Experience

The construction manager was too busy with multiple developments and as a result mistakes were made at our property. We had paid for stone on the outside Fireplace and they installed brick. We were given the option to have it changed out but decided against it because we were worried about what damage they would do. And now everytime we look at the fireplace we are unhappy. A sprinkler head was placed right where the spouting emptied into the container. The septic was 1st buried in the wrong location and then wasn't buried deep enough. The design center was incompetent! They did not have all the pricing which caused us to have difficulties in deciding which upgrades we wanted. And you had only 1 appointment, so it was very stressful and did not get exactly what we wanted.

Kindred Homes Response

Thank you for sharing your feedback. We’re sorry to hear about the issues you’ve experienced and understand how frustrating this must be. We take your concerns seriously and are committed to addressing them. Please reach out to us directly so we can discuss how we can make things right. Your satisfaction is important to us.