JTB Homes

June 2026Kettle Preserve

Overall Star Rating: 5.0 / 5

Very responsive team.

May 2026Dutton Preserve

Overall Star Rating: 3.0 / 5

The customer service of JTB was very poor. The only positive we’ve had is with Connie and our design team. The responsiveness was poor. Lack of communication and lack of transparency during building process. We love our home, but the experience was awful.

May 2026The Ravines

Overall Star Rating: 5.0 / 5

Great experience.

May 2026Kettle Preserve

Overall Star Rating: 4.0 / 5

Overall good experience. Some issues at the end of the project including getting yard a final grade. Homes completed before ours due to escrow issues with banks. (according to JTB rep)We felt penalized because we paid in full at closing

May 2026Villas at Inwood

Overall Star Rating: 5.0 / 5

The overall experience was positive. There were a few glitches where it seemed like the builder didn't follow our specific choices but went with what was typical or usually selected. Examples include having to dig through the concrete basement floor to add plumbing for the wet bar - that should have been done when the concrete was poured. Another example was the shower niche being put on the wrong shower wall. Almost seemed in those cases that the plans were not consulted and the contractor just did it the "usual way."

May 2026Placid Waters

Overall Star Rating: 4.0 / 5

The overall experience was more positive than negative, although both the design phase and the time leading up to closing felt very rushed. The list from our final walkthrough was extensive and has largely not been addressed since closing. We are now over sixty days out from closing, and communication from JTB before closing was very prompt; however, after closing, messages have often gone unanswered, even through the app. We are currently at a standstill waiting for work to be completed. We cannot finish our yard or landscaping because final grading has not been completed. While the warranty team has been very responsive, JTB itself has not been.

April 2026Kuipers Meadow

Overall Star Rating: 4.0 / 5

Slow to address follow-up repairs

April 2026Villages of Silver Lake

Overall Star Rating: 5.0 / 5

Awaiting items on punch list from 3/18/26 to be completed (Troy)

April 2026Stonewater

Overall Star Rating: 5.0 / 5

They were very good about having a complete check list at the final walk through. They covered everything and answered all of our questions. We like having a list of contacts to call if we have any issues. The quality of our home is much better than other home builders in this area. We were also pleased with negotiating.

April 2026Stonewater

Overall Star Rating: 5.0 / 5

Great experience throughout the entire process start to finish.