4.2

Move-In Experience Survey (30-90 days post move-in)

284 CUSTOMER REVIEWS

  • 5 star

    45.4%

  • 4 star

    38.7%

  • 3 star

    12.0%

  • 2 star

    1.4%

  • 1 star

    2.5%

4.3

Quality of Home

4.1

Quality of Experience

4.1

Caring Displayed

4.1

Overall Responsiveness

RECENT REVIEWS

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Stony Bluff, March 2025

5

Review of Overall Experience

All staff were super responsive and friendly and helpful. Design meeting felt rushed for my liking. That’s a lot to pick in 4 hours. Some of the quality of supplies installed seemed less quality than expected. Mostly upgraded kitchen cabinet/drawer pulls. A bracket in the cabinet was already stripped and coming apart. The attention to detail and communication from the supervisor Brian was amazing! The scheduling was very well done as everything stayed on time and actually finished before the original estimated date which was much appreciated.

The Ravines, March 2025

4

Review of Overall Experience

Overall a very good experience. We did have a lack of communication at the beginning of the process as we were not receiving the email updates as expected. We also had to request specific things be fixed and still have a few cabinets with cracks and scratches that were not fixed prior to moving in.