Hayden Homes

April 2026Audrey Acres

Overall Rating: 5.0 / 5

From the beginning to the end it has been a great experience. Dan, Grant and Valerie were very helpful and great to be around. Highly recommend the team and appreciate all they have done to make this a smooth and great experience.

April 2026Columbia Ridge

Overall Rating: 3.0 / 5

My experience with Hayden Homes has been mixed. I want to recognize that Justin and Michael have both been extremely responsive, helpful, and professional whenever I have needed support. They have communicated clearly and have been two of the most reliable people I have dealt with throughout this process. Michael has been especially professional and helpful from the beginning. He has been great to work with throughout the process, and one thing that really stood out to me was that he recently brought us a flash drive of pictures from when we first signed for the house. The fact that he remembered us and took the time to do that showed genuine care and thoughtfulness. That kind of personal attention means a lot and reflects very positively on him. Justin , Project Manager, has also been excellent. He is always kind, checks in to ask how everything is going in the home, and has consistently been helpful whenever I have needed anything. His communication has been on point, and he comes across as a strong leader and someone I can truly trust. He has done a great job making me feel heard and supported. However, my experience with the yard and warranty issue has been extremely frustrating. During our walkthrough, we pointed out what appeared to be a problem in the backyard. What was later handled as a simple sod issue was actually a creature/burrow issue. Instead of addressing the underlying cause, the area appears to have been treated only at the surface level. That did not fix the problem. The issue came back and eventually spread beyond the backyard into the front yard, creating even more damage. What made this situation worse was the communication. John , the Customer Service Manager, never responded when I reached out about the issue, even though he had previously invited me to contact him with any concerns. I even followed up again and texted, “Hi John! I hope all is well! I was able to hear from Jacob, but was wondering if you received my message because I never received a response. Thank you!” and still received no response. For someone in a customer service leadership role, that lack of acknowledgment was very disappointing and unprofessional. My experience with Jacob was also difficult. Communication was inconsistent, updates were delayed, and I repeatedly had to follow up for information that should have been communicated clearly the first time. At one point, I was given a time window for an assessment, rearranged my schedule, and took time off work to be home, only for no one to show up. That was a major inconvenience and should not have happened. It was not until I formally documented everything, including screenshots of the text messages, and submitted a Hayden Homes service ticket that communication became more direct and structured. That should not have been necessary. Overall, while a few individuals have been outstanding, the handling of this issue made the customer service and warranty side of my experience feel disorganized, frustrating, and far below what I expected when purchasing a new home.

April 2026The Summit

Overall Rating: 3.0 / 5

Respondent had no comments.

April 2026121 West

Overall Rating: 5.0 / 5

Me and my partner loved working with Alex! He was very caring through the whole process and kept us up to date on everything! If I had to buy a home again it would definitely be through Hayden homes with Alex!! Thank you Hayden homes and thank you Alex!!

April 2026Shadow Glen

Overall Rating: 5.0 / 5

We were very happy with our experience from the first moment we walked in and met with Kenna at Shadow Glen. Then we worked with Kayden, Dakota, Scott (building supervisors) and Jose (landscaping). Everyone was professional and amazing.

April 2026Columbia Ridge

Overall Rating: 5.0 / 5

All teams were fantastic to work with. From closing to final touch-ups, everything was handled quickly and professionally, and any questions I had were addressed right away.

April 2026Woodland Ridge

Overall Rating: 4.0 / 5

Over all i dont have any real issues other than the fencing experience. It seems quite odd to me that something that is required by HOA is not included in the home package and that folks are left on their own to find a fencing company but also fight it bout with neighbors over splitting it or in my case getting reimbursed for fencing i had put in.

April 2026Mongeau Meadows

Overall Rating: 5.0 / 5

As first time home buyers the process can feel overwhelming and terrifying. Working with D’Andre and the Hayden Homes team couldn't have been a better experience! They all were more than happy to answer all questions, give advice, and walk us through each step by step. Our family is forever grateful for helping us make a dream come true!

April 2026Bellaro Springs

Overall Rating: 4.0 / 5

All in all, my experience has been great with Hayden Homes. Everyone has been very friendly and helpful. I love my new home and all the perks that were included. I can't wait until more people move into the neighborhood!

April 2026Audrey Acres

Overall Rating: 5.0 / 5

We worked with Valerie who made the experience so wonderful for us we had so many questions being first time home buyers and she was and still in there for any questions. We had a great experience with Dan and the warranty manager grant made sure everything was perfect and even put in a doggy door for us!

April 2026Iron Gate Estates

Overall Rating: 5.0 / 5

Respondent had no comments.

April 2026Kenyon Meadows

Overall Rating: 5.0 / 5

We had a great experience from start to finish. The process was smooth, communication was clear, and everything felt easy. We absolutely love our new home and are so happy we chose this builder!