Overall Rating
4.6 / 5 from 710 surveys
Rating distribution
Based on 710 surveys
Quality of Service
4.5 / 5
Quality of Experience
4.6 / 5
Caring Displayed
4.6 / 5
Overall Responsiveness
4.6 / 5
Recent survey feedback
Show All Reviews →July 2026O'Keefe Ranch
Overall Rating: 4.0 / 5
Because construction was so far behind, I had to choose another home I. The subdivision that would be available sooner than my original delayed home. This ended up costing me considerably more money. Then, I’m told that I can only choose from one color of vinyl fence and that if I plant grass within 10’ of the house, it voids my construction warranty due to clay soil. To me, HH should have done more to amend the soil and address drainage issues on the property. As it was, the week after moving in, we had significant rainfall which resulted in large areas of standing water. When I asked about warranty assistance for drainage, I was told it was clay and up to me to cover it with rock and hope it dries out. That’s not an acceptable answer. Additionally, the neighbors used the same landscaping company as the one the builder uses for their yard. They raised the level of their yard so much that I get all of their runoff into my side and back yard. I’ve done some drainage work to try to mitigate this, but it still takes about 12hrs for my yard to not be flooded when we have substantial rainfall. I don’t even know if putting in a French drain will help because I can’t take the drainage to either the front or back yards because of the slope of the property and a retaining wall across the back. If HH had done a better job of amending the soil around these houses, the draining would not be such an issue. I’m also told it’s my responsibility to maintain the catchment system meant to help with drainage. Why should I have to purchase a pump and drop it into the catchment tank to empty it? Why wasn’t a self-managing system installed? Also, in this day and age of energy efficiency, why wasn’t a programmable thermostat installed in the house? And why is the only port for an internet modem not in a central part of the house? Or a rain sensor installed for the drip/sprinkler system? Why are neighbors told we can’t tie into the sprinkler system unless we use the same company that installed it to do so? (That is here-say from a neighbor.) That’s essentially price fixing, which is illegal. I wasn’t given a choice about landscaping, sprinkler/drip systems, or who installed them. But for the section of yard I get to choose about, I should NOT be told that I have to use a specific landscaper or risk voiding the warranty on the existing system. I was already told it’s my responsibility to maintain the system for winter. The one positive to this system is having what seems to be a fixed water bill. Good thing because, again, I didn’t choose the system that was installed on my property. I know some would call it a convenience to already have so much done, and I know I can turn off the drip systems. It’s the concept of voiding a warranty or serviceability if I invite competition to the neighborhood, or if I do the work myself.
July 2026Sherman Heights
Overall Rating: 5.0 / 5
Very welcoming people, shows they care even after the home buying process.
July 2026Peach Tree Estates
Overall Rating: 4.0 / 5
Respondent had no comments.
June 2026Ponderosa Place
Overall Rating: 4.0 / 5
Respondent had no comments.
June 2026Columbia Ridge
Overall Rating: 5.0 / 5
Son unas personas muy atentas y siempre dispuestas a aclarar dudas, incluso después de la venta aún están atentos a cualquier pregunta, realmente recomiendo trabajar con ellos .
June 2026Meadowlands
Overall Rating: 3.0 / 5
We wish we could have talked directly to the Hayden Homes construction manager during the build. The initial project manager, Mason was terminated by HH two weeks after the house foundation was poured. Unfortunately the foundation was measured incorrectly by HH and there is a guest bedroom in front of the home and another Bedroom in the back of the home which extrude approx. 2” out from where the foundation walls should should have been correctly located. We were also somewhat confused by how long it took to start building the house. We signed the contract with HH in mid-July and were told they would begin our house in the next 2 months. HH did not begin the home until late November (they built 5 spec homes in the neighborhood which were unsold through the spring before starting our house). I like Nathan and Steve, but wish they would have been more accurate with the project information they provided. Going forward we hope HH will be a strong team partner and help us out with any future problems we may encounter. Best regards, Tom ***** ***********@gmail.com ***-***-****
June 2026Alvarado Place
Overall Rating: 5.0 / 5
I would absolutely recommend Hayden Homes!!! We got so lucky that Jennifer was the sales agent we were in contact with. She is kind, authentic, knowledgeable, and made the process so seamless. All the employees we have encountered have been kind, knowledgeable, confident, and helpful. We happened to find this community via my dad who likes Hayden Homes. The house is beautiful, I like the design choices. The only thing that bothers me is that our primary bathroom has like a childrens tub shower combo. We were buying with the house almost complete, so we had no say in that of course. I would suggest getting rid of that design choice putting a walk in shower. I’m 5’8 and a little bigger than average as a woman and I barely fit either way in the tub it’s kind of pointless when we have a kids tub in the other bathroom. It would’ve been better to have a nice walk in shower or if it’s a combo a larger soaking tub. Everything else in the home is amazing and well designed, that’s the one odd thing I noticed and will remodel in the future. Only thing that stood out as a mistake was our remote garage openers were still on the garage motor in the garage. We actually thought maybe our home didn’t come with them lol! Then randomly found them up there, that’s an easy mistake but if this is an honest survey something to note. Overall, I would absolutely buy another Hayden Homes house, I would also very much point others to this builder. I will probably end up talking about it in my TikTok’s and socials because it feels good quality, you can tell the employees are professional and care. Overall super happy and thankful to be in our home.
June 2026Sterling Ridge
Overall Rating: 4.0 / 5
Respondent had no comments.
June 2026Woodland Ridge
Overall Rating: 4.0 / 5
I am not to happy of how they left my back yard ,it’s not flat, an it hoes down ward also they did not put enough of the blocking cement on the end of the yard .
June 2026Meadowlands
Overall Rating: 5.0 / 5
Overall great experience
June 2026Harvest Acres
Overall Rating: 5.0 / 5
Respondent had no comments.
June 2026Meadowlark
Overall Rating: 5.0 / 5
Buying a home was something I expected to be stressful, but my experience with Hayden Homes was truly a positive one from beginning to end. The process felt smooth, organized, and much easier than I imagined, which made such a big milestone feel exciting instead of overwhelming. Laurie was a huge part of that experience. She was patient, knowledgeable, and always quick to respond whenever I had questions. No matter how small my concerns were, she took the time to explain everything clearly and made sure I felt comfortable and informed throughout the entire journey. From the quality of the home to the level of customer service, everything exceeded my expectations. I’m so happy with my decision to purchase a Hayden Home, and I’m especially grateful to Laurie for helping make the experience such a memorable one. I would absolutely recommend Hayden Homes and Laurie. They helped turn what could have been a stressful process into a wonderful experience, and I’m thankful to have had their support every step of the way.