Overall Star Rating
4.2 / 5 from 686 surveys
Rating distribution
Based on 686 surveys
Quality of Home
4.3 / 5
Quality of Experience
4.2 / 5
Caring Displayed
4.3 / 5
Overall Responsiveness
4.2 / 5
Recent survey feedback
Show Latest →July 2026Sweetspire
Overall Star Rating: 5.0 / 5
Each person has shown their interest in helping us have a good experience. We appreciate Eagle’s good efforts.
July 2026Creek's Edge at Stony Point
Overall Star Rating: 5.0 / 5
The survey did not make it clear whether 1 is the best rating or 5 is. I guessed 5.
July 2026Readers Branch
Overall Star Rating: 5.0 / 5
Overall the experience was positive. There are some opportunities though. 1) During the contracting and options, Eagle made it really hard to determine what options were available - even when we could see options that were installed in other houses in the neighborhood. We highly recommend that Eagle consider changing this as the back-and-forth between Sales, design, and the home office extended the process considerably; 2) Post move-in Eagle has had a slowed response to items identified pre-move in. We have to continue to follow up.
July 2026Readers Branch
Overall Star Rating: 1.0 / 5
We bought a spec home in a community billed as "low maintenance". There are numerous areas where Eagle clearly cut corners to deliver a lower quality product and a higher maintenance product, simply because there was no homeowner in the process to advocate for themselves. The product does not uphold Eagle's values. Installing a $1500 "entertainment package" and skipping the $3 stud needed for blocking to mount the TV isn't commitment. Installing a double vanity sink and only one towel bar isn't passion for details. Low quality CPVC with failing pull angle stops instead of PEX with ball valve angle stops, wood decks instead of synthetic material, five air filters on returns in ceilings instead of one filter on the air handler, a deck "just big enough for a grill" with no gas line so a tank has to be maintained, these are not holding yourself accountable to a low maintenance promise. And when I write a letter to Eagle's CEO, CFO, and Founder seeking to understand these decisions and the process that led to them, even offering to help identify areas for improvement, yet I get no response seeking to understand my position or helping to create understanding on my end, that is not respectful. Much less, having a PM fabricate a requirement to get out of re-work, acquiescing to a very minor change only after his bluff was called and proven, then giving me a 30 minute dissertation on how great Eagle is because it's values based, is many things, but I'll leave it at "unacceptable".
June 2026Womack Green
Overall Star Rating: 3.0 / 5
I’ve been in my home for less than a month and have had issues with the air conditioning, the ice maker is broken, and there are bugs everywhere. I’m so disappointed.
June 2026Readers Branch
Overall Star Rating: 4.0 / 5
Beautiful home built as we ordered and right on time. Communication from our project manager through process was great. Still resolving an issue with our front door but overall we are so happy with Eagle
June 2026Readers Branch
Overall Star Rating: 5.0 / 5
The house that we purchased was almost completed, so there were choices we did not make. I wish we would’ve known about outlets in the floor and in various other places that seemed to be lacking. Lucas was very responsive and helped in any way that he could. He is a true asset to the company.
June 2026Readers Branch
Overall Star Rating: 5.0 / 5
Overall the process of purchasing was fairly seamless with regards to the sales team and the design center. Where we ran into issues was with our project manager and have a whole set of tickets we just entered yesterday as he originally told us to hold everything until the 60 day mark and submit one ticket with everything. These are not new issues but all issues that were discussed with the project manager and we were assured they would be resolved quickly, it’s now been over 7 weeks and I just found out that the project manager is no longer with the company.
June 2026Readers Branch
Overall Star Rating: 4.0 / 5
I loved my Design Team and my Project Manager. I realize post purchase that many items were not reviewed, verified or corrected before Closing. While focusing on a major move-in, it's a bit stressful to have quite a bit of follow up, repairs, etc. I feel the list is lengthy and as this is my first time purchasing a brand new home, I am surprised to find out how much I need to follow up.
May 2026Readers Branch
Overall Star Rating: 5.0 / 5
From the start of selections all the way through the final walkthrough and closing, every person was professional and genuine. They built it like they were going to be the owners!