Was not too bad but could be better
Our experience with Crystal Creek has been great. The area manager and team were very responsive and friendly. They catered to every concern and got all our queries answered in a timely manner. Overall the build quality has been great, and post possession the team has been quite responsive to any issues that came up, usually solving it within a day or two. We are happy and satisfied with our place and would recommend Crystal Creek to others.
Design is good and very good customer service!
Overall it was a great experience. However, since we purchased a show home we did not feel like it was cleaned well before handing it over. There was a lot of dust in the kitchen cabinets and blinds. The appliances had hand and water marks.
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Our experience with Crystal Creek was unique to us. We wish some of the thing that happened especially after possession didn't happen, otherwise it was a good one. From the sales team to the guys on site untill possesion. It just unfortunate how one bad egg can make such a big mess and create a lasting bad impression in the minds of home owners. Crystal Creek certainly have very good home styles and at reasonable price. We have got loads of wonderful comment about our home and they all want to know our builder. So all the best to next home owner with Crystal Creek. Prepare for a good experience and deal with the mess on a case by case basis.
Respondent had no comments.
Overall it was a success, and we were very happy with the outcome. There were a few selections hiccups but overall we are very happy!