Overall Star Rating
4.4 / 5 from 217 surveys
Rating distribution
Based on 217 surveys
Quality of Home
4.3 / 5
Quality of Experience
4.3 / 5
Caring Displayed
4.4 / 5
Overall Responsiveness
4.4 / 5
Recent survey feedback
April 2026Easton Village
Overall Star Rating: 5.0 / 5
Nice home.
April 2026Heritage Ridge
Overall Star Rating: 5.0 / 5
Sophia was so awesome to work with! She kept us informed on everything and the communication was seamless, she is a gem, so personable! Brent was the best to work with, he listened to all our requests and always communicated with us and with us being out of town for the build it was so much appreciated. Our meet with Erin at the design center was very smooth and a fun experience too. Overall we were very satisfied with our build experience!
April 2026Oakwood Ponds
Overall Star Rating: 3.0 / 5
Up to closing on the house I felt extremely confident in creative homes. When we walked through everyone was quick to put blue tape on everything before I could point anything out. Now I feel like that was a show to keep me from looking deeper. After closing we found that the dishwasher didn’t work, the fridge stopped working within the first week. It took over a month to get these issues fixed. While trying to get those issues fixed we found The bathroom vent fan in the master bathroom is only supported on one side and the other sides hang down past the sheet rock so the cover does not fit tight to the Sheetrock. There is a tear in one of the window screens, the sprinkler system is missing the plug so water just shoots out non stop after turning on the irrigation, and at least 1 sprinkler head is approx 18” into the neighbors yard and the driveway is already crumbling apart in spots from backing my boat up into the garage. I worry about turning in this survey with fear that I’ll just be ignored and labeled an unhappy customer.
April 2026Oak Hill
Overall Star Rating: 5.0 / 5
After contacting Creative Homes I don’t get a response
March 2026Oak Hill
Overall Star Rating: 4.0 / 5
The closer was unbelievably RUDE
March 2026Meadow Crossing
Overall Star Rating: 5.0 / 5
Overall, the people I've dealt with from Creative Homes, from sales ,to their project managers were very good. They always kept me informed, through the whole building process. Response to any problems was very good, thus far. And I do expect that Creative Homes will continue to do that. Any problems were minor. I believe I got a good quality home, for the money.
March 2026Oak Hill
Overall Star Rating: 4.0 / 5
Initially, I believed Creative Homes delivered a great overall experience and quality build. Unfortunately, after moving in and living in the home, that impression has changed significantly due to numerous issues that should not be present in a new construction home. Since moving in, I have experienced widespread drywall cracking with screws visibly pushing through the walls, doors that do not close properly, cabinet doors that are misaligned, and closet doors that have already fallen off their brackets. In addition, I currently have a leak inside one of my walls that still has not been addressed. My yard was also severely damaged by the individual who plowed the driveway before I moved in, leaving the property torn up. The upstairs shower required repair shortly after move-in, and unfortunately that has been the only issue that has been fixed so far. I have raised these concerns and expected them to be addressed as part of the responsibility that comes with building a new home. At this point, I am still waiting for many of these issues to be resolved. I am hopeful Creative Homes will take responsibility for these concerns and work with me to properly correct the outstanding issues. I would much rather update this review with a positive outcome once these matters are resolved.
February 2026Oak Hill
Overall Star Rating: 5.0 / 5
We had an excellent experience with creative homes during the entire process! Would definitely recommend them to friends and family looking to build their next house!
February 2026Oakwood Ponds
Overall Star Rating: 5.0 / 5
I'm having problems with the Samsung Dishwasher, multiple visits still no resolution. I would have preferred an appliance allowance and picked out the ones I wanted instead of being forced to Samsung. I think I paid a little more for the Creative Home; however I'm happy because the quality is there.
February 2026Meadow Crossing
Overall Star Rating: 5.0 / 5
The people of Creative Homes who we worked with were all excellent. Great experience. Great home.