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Brookfield Residential - San Bernardino County

Verified homebuyer feedback, ratings, and recent survey insights.

Overall Rating

4.7 / 5 from 92 surveys

Rating distribution

Based on 92 surveys

5 Stars
77%
4 Stars
19%
3 Stars
3%
2 Stars
1%
1 Stars
0%

Quality of Home

4.6 / 5

Quality of Experience

4.7 / 5

Caring Displayed

4.8 / 5

Overall Responsiveness

4.7 / 5

Recent survey feedback

April 2026Bloom at Edenglen

Overall Rating: 5.0 / 5

Respondent had no comments.

March 2026Bloom at Edenglen

Overall Rating: 5.0 / 5

Respondent had no comments.

February 2026Bloom at Edenglen

Overall Rating: 5.0 / 5

Respondent had no comments.

February 2026Bloom at Edenglen

Overall Rating: 5.0 / 5

Love it!

February 2026Bloom at Edenglen

Overall Rating: 5.0 / 5

The entire process was incredibly smooth and without any interruptions, ensuring a seamless experience. Additionally, there was a high level of support provided throughout, with assistance readily available whenever needed. Furthermore, the process was conducted with complete transparency, allowing for clear communication and understanding at every stage.

Builder responseWe value your feedback and are especially appreciative of your comments of our team and the support they were able to provide as you purchased your new home!

February 2026Row at Sundance Park - New Haven

Overall Rating: 4.0 / 5

Overall, it was a great experience as a first time home buyer. They explained everything throughout and make the process less stressful. The maintenance team also did a in after purchase care. They respond to our fixing requests in a timely manner. HOA team also seems responsive so far to our questions.

January 2026Dwell at Sundance Park - New Haven

Overall Rating: 5.0 / 5

Our experience with Brookfield from the beginning with the sales team to the closing team had been excellent. We could tell that the Brookfield staff really cared to provide good service.

January 2026Dwell at Sundance Park - New Haven

Overall Rating: 5.0 / 5

Everything was great. Only thing I wished was that construction was moved a little quicker but it seems like the construction dates are set and they do not like to finish any sooner or later. Im only saying this since my family and I had to stay at an AirBnB while to home was being built.

Builder responseThank you for sharing your feedback, we value your insight on ways we could have improved the home delivery process. We will review in greater detail.

January 2026Bloom at Edenglen

Overall Rating: 5.0 / 5

Overall the experience has been positive. Everyone that I have had contact with has tried hard to make my experience a positive one. Everyone has been very kind and considerate. Art Sebastian has checked in on me periodically to make sure everything is good. I appreciate his concern for my satisfaction.

Builder responseWe are so happy you found the support of our team to have been a positive one. We will share your comments on the service received with the team.

January 2026Dwell at Sundance Park - New Haven

Overall Rating: 4.0 / 5

I think Brookfield staff is really great - I wish though we knew some things in advance like how the surrounding area would impact our home - like bugs and all. I also wish the builders took more time in building the home because we have some difference like our garage door doesn’t have an automatic light - wish it was made certain each home had the same make and model - so there is equity. But the staff had been amazing to help wifi everything and they are all so caring. From tom, to Adam to Dan to Teresa to Clint

Builder responseThank you for returning your survey. We appreciate your thoughtful comments and recognition of the Dwell Team. Your comments will be forwarded to our team for consideration at Brookfield Communities.

January 2026Dwell at Sundance Park - New Haven

Overall Rating: 5.0 / 5

Good

January 2026Dwell at Sundance Park - New Haven

Overall Rating: 3.0 / 5

We had a cracked drainpipe from the dishwasher/kitchen sink upon moving in, but did not discover this until a few days after moving in. Because of this crack, we had to have work done on our home (pull out flooring/drywall, run fans/dehumidifiers, etc). This whole experience was an extreme shock/inconvenience for a newly built home.