Overall Rating
4.6 / 5 from 86 surveys
Rating distribution
Based on 86 surveys
Quality of Home
4.6 / 5
Quality of Experience
4.5 / 5
Caring Displayed
4.6 / 5
Overall Responsiveness
4.4 / 5
Recent survey feedback
Show All Reviews →October 2026Laurel at Blossom Rock
Overall Rating: 5.0 / 5
Respondent had no comments.
September 2026Wildflower at Blossom Rock
Overall Rating: 4.0 / 5
Overall, our experience has been very pleasant. The staff of Brookfield is extremely helpful and eager to provide a smooth process. There are a few departments where communication could improve, but otherwise, the follow-through with everyone has been exceptional. I do appreciate the staff doing what they can for us when we have concerns. I would personally like to shout out to Michelle at the sales office, as she's been the BEST from the beginning till even after we've moved in. In addition, I would like to shout out to Marquis for solving some unresolved service requests for Mark and us in construction for being persistent with our stone issue.
September 2026Wildflower at Blossom Rock
Overall Rating: 2.0 / 5
Our home had a window that was broken at time of install in march, and I was assured it would be replaced by the time we took possession. They did not replace the window until the middle of August, almost 3 weeks after we moved in, because they just kept forgetting to order it. The handrail is a disaster, outside windows have stucco/paint on them and we were told “no one is going to clean them”. We weren’t told the rooms would not have any lights in them. We were promised things would be fixed, and the care rep just didn’t or kept brushing it off. House was dirty, paint on carpet, dirty blinds, dirt in window seal, grease in stairway walls, scratched cabinets; this was a shoddy build, especially for the amount we paid.
August 2026Wildflower at Blossom Rock
Overall Rating: 5.0 / 5
Quick and friendly service!
August 2026Wildflower at Blossom Rock
Overall Rating: 4.0 / 5
Overall great
August 2026Laurel at Blossom Rock
Overall Rating: 1.0 / 5
Shameless incompetent, lazy and malicious company
Brookfield Residential - Phoenix responseWe are committed to delivering a great home purchase and ownership experience, with that said, we would love to connect with you to learn how we could have delivered a better experience for you. Our team will be in touch with you very soon.
August 2026Laurel at Blossom Rock
Overall Rating: 4.0 / 5
We were told they have 30 days to fix the items we wanted fixed after our inspection so far on 1 of those items has been fixed and we are 37 days out now
August 2026Wildflower at Blossom Rock
Overall Rating: 5.0 / 5
The home was built so solid. The bones are great. I think the quality drops in some of the cosmetic things but over all great. The experience was very good, any hiccups we came across was met with a listen ear or a solution.
August 2026Wildflower at Blossom Rock
Overall Rating: 4.0 / 5
I have had an outstanding experience when it comes to my building team and representatives/concierge. The only downsides I have faced are my home not being ready on time, and not receiving any communication after reaching out multiple times to my builder to fix these issues from before I moved in.
August 2026Laurel at Blossom Rock
Overall Rating: 1.0 / 5
Our experience has not been good. The home was never cleaned, filthy and unfinished at the time of moving in. We had a leak that the construction team knew about and continued to build over and left it leaking. This completely disrupted our day to day lives with a brand new baby, 2 dogs and a cat, and we both work from home. The leak was in our baby’s play area making things extremely challenging for my husband and I. The home was unclean so our baby was crawling around finding small rocks and pieces of drywall and putting them in her mouth making it unsafe for her. We had to fully deep clean the entire house when she didn’t have a safe place to go. We were promised everything in our inspection report would be done at the time of move in, when almost nothing had been done from our inspection report including broken windows upon moving in. Then we were promised everything would be completed within 10 days, and things are still not completed a month later. We had to keep a window open for the leak to dry out for 2 weeks, which will cause our electrical bill to be through the roof this month and have had construction workers at our house almost every day since moving in, while we have been trying to work, in meetings and waking our baby from her naps.
August 2026Wildflower at Blossom Rock
Overall Rating: 4.0 / 5
Respondent had no comments.
July 2026Laurel at Blossom Rock
Overall Rating: 5.0 / 5
The staff has been wonderful, our home is beautiful