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Back to profile →September 2026Magnolia Towns
Overall Rating: 5.0 / 5
Friendly helpful
September 2026Magnolia Towns
Overall Rating: 5.0 / 5
Everyone is very enthusiastic. They can quickly resolve issues whenever help is needed-excellent efficiency.
September 2026Magnolia Towns
Overall Rating: 5.0 / 5
Respondent had no comments.
September 2026Magnolia Towns
Overall Rating: 5.0 / 5
From sales to customer service, everyone has been joyful and responsive to my needs.
August 2026Magnolia Towns
Overall Rating: 5.0 / 5
Good
August 2026Magnolia Towns
Overall Rating: 4.0 / 5
A lot of the house had issues here and there but they were quick to respond
August 2026Magnolia Towns
Overall Rating: 5.0 / 5
The staff are kindness and professional .
August 2026Magnolia Towns
Overall Rating: 5.0 / 5
Overall, we’ve had a positive experience with Brookfield Residential, particularly with the people. Deanna and Sylvia from the Sales team have been great. Mariela from Customer Service has been wonderful and incredibly responsive. Christine from Crummack Huseby has been terrific, and Oscar and Darren from the construction team were great throughout our walkthroughs. We also had a very positive experience with SST. Al and Morgan were extremely helpful. We love our new home, but there are several areas where I believe Brookfield can improve the experience for future homeowners. 1. Washer and dryer: We had problems with the dryer before we even moved in. Darren contacted me before move-in because there was an issue and asked for access to the house. We heard nothing further and assumed it had been resolved. Since moving in, we’ve had problems with both the washer and dryer and two service visits from Paradise Appliance. Mariela has been great about helping, but these are brand-new appliances. They should work flawlessly from day one. Having both malfunction immediately makes us concerned that we received defective units. New homeowners shouldn’t be inconvenienced with repeated repairs to appliances they just purchased. 2. Ant infestation: There were ants in our home before we moved in or brought food into the house. Despite an exterior pest treatment, the problem became dramatically worse. We’ve had thousands of ants in cabinets, on countertops and floors, behind appliances and throughout the house. I have video of the infestation. Mariela tried to help, but we were ultimately told to purchase bait or hire an exterminator ourselves. Someone spending nearly $900,000 on a brand-new home should not immediately have to hire an exterminator for an infestation that existed before move-in. 3. Trash and recycling: The trash area serving our phase is routinely overflowing. Dumpsters and recycling bins are full, with boxes and debris covering the floor. I recently spent about 30 minutes cleaning it myself, only to find it just as bad the following day. I understand that many people are moving in, but that means collection and maintenance need to accommodate the additional volume. Three pickups a week clearly aren’t enough right now. 4. Lighting and security: Street lighting along Jasmine stops around Buildings 11–12, leaving a significant portion of the community dark. Christine has been very responsive, but functioning streetlights are a basic safety issue and should be operational before residents move into an area. Security could also be better. The Ring doorbell placement on our home provides a poor angle and largely captures the side of someone standing at our door rather than the full patio and entry area. We’ve also had an unknown vehicle follow us into the community after dark and all the way toward our home, and we’ve witnessed a vehicle enter through the exit and nearly hit another car. With gates necessarily open during construction and sales hours, Brookfield should consider visible security cameras at entrances, exits and key perimeter locations. Parking enforcement alone is not a substitute for security. 5. Construction activity: I’ve worked adjacent to the construction industry for nearly 30 years and completely understand that construction is inherently noisy. However, people now live, sleep and work here. Yelling, singing, horn honking and loud music are unnecessary. A simple reminder to crews that they are now working within an occupied residential community would go a long way. 6. Sunrun: Our experience with Sunrun was frustrating from the beginning. They would not communicate with both homeowners, were difficult to reach, and repeatedly sent automated calls, texts and emails promising follow-up that didn’t happen. Eventually, a helpful Sunrun representative and technician got our system operational, but getting there was needlessly difficult. Given Sunrun’s customer-service reputation and our own experience, I strongly encourage Brookfield to reconsider whether Sunrun is the right solar partner. Brookfield should partner with companies that share its commitment to customer service. 7. Refrigerator: The original KitchenAid KRQC506MPS refrigerator was priced at $3,200 through Brookfield. We ultimately purchased that exact refrigerator ourselves from Costco for approximately $2,000, including delivery and installation. I understand Brookfield needs to make a profit, but that markup felt excessive. More concerning, we were later told the original refrigerator was unavailable and asked to accept a substitute that retailed for roughly $700–$900 less, while Brookfield offered only a $100 closing credit. We declined and subsequently had no difficulty purchasing the original model ourselves. If an appliance is being significantly downgraded, the buyer should receive a reasonable price adjustment reflecting the difference in value. Experiences like this can unnecessarily undermine trust during a ~$900K purchase. 8. Smart lighting: We had a great experience with SST. Al and Morgan were very helpful getting our accounts and apps set up and later helping us add Lutron smart dimmers to both stairwells and the upstairs hallway. My recommendation is that Brookfield make those switches standard in these locations. Smart lighting is nice in a living room or kitchen, but it has far greater practical and safety value in stairwells and hallways, where people are constantly walking and where inadequate lighting creates a fall risk. We ultimately paid to add them ourselves. 9. Community design: This is a relatively small design observation, but the front patios along the walkways repeatedly step in and out rather than following a consistent line. The result is a jagged appearance that detracts from an otherwise beautiful community. After nearly 30 years working around infrastructure, planning, development and construction, I believe consistent patio lines along the landscaping and walkways would create a much cleaner, more intentional appearance. 10. Electrical safety: This is probably my most important safety recommendation. While looking for an exterior electrical outlet shortly after moving in, I opened an exterior HVAC/electrical service cover that had no visible warning indicating an electrical hazard or that homeowners should not open it. Mine had a metal cover. I received an electrical shock and there was a significant electrical arc/flash. Fortunately, I wasn’t injured, and Mariela was very supportive afterward. But another homeowner or a child could have a much worse outcome. These covers should be clearly marked with an electrical-hazard warning, secured against casual access and specifically identified during homeowner orientation. Where appropriate, nonconductive covers should also be used. This seems like a simple fix that could prevent a serious injury. We genuinely love our new home, and our interactions with Brookfield’s people have overwhelmingly been positive. My biggest recommendation is to make sure the quality control, vendors, infrastructure, security and post-sale experience match the quality of the people representing Brookfield. Most of these issues are straightforward and fixable, and addressing them would make an already beautiful community and overall buying experience considerably better.
August 2026Magnolia Towns
Overall Rating: 5.0 / 5
Now that we've settled into our new home, I wanted to take a moment to share my thoughts on the whole purchasing experience. From start to finish, everything went smoothly and efficiently. The team was incredibly professional throughout — every question we had was answered promptly, and any concerns were addressed without delay. What truly stood out, though, was the warmth of the service. It never felt transactional; it felt personal and caring. And the design of the house itself is just as welcoming — every corner feels thoughtfully crafted, and the space radiates a cozy, comforting energy. For the first time, it truly feels like we have a place to call our own. A heartfelt thank you to the builder and the entire team for making this dream a reality.
July 2026Magnolia Towns
Overall Rating: 5.0 / 5
Respondent had no comments.