Brookfield Residential - Dallas

September 2026The Grove Frisco 55s

Overall Rating: 5.0 / 5

The experience has a whole was positive. With any large project, challenges would be expected but we do feel Brookfield ultimately tries to rectify situations and handle things in a professional manner.

August 2026The Grove Frisco 55s

Overall Rating: 3.0 / 5

Overall, my experience with Brookfield Residential has been mixed. I want to recognize the sales team and Keith for being helpful and professional throughout the home-buying process, and Dalton from Warranty has also been responsive and helpful when addressing warranty concerns. However, my experience with the construction and building teams has been disappointing, particularly after closing. I have experienced issues with the home that have required warranty attention (most of which were identified even prior to closing that still remains open), including the recent mold formation, and there have been significant delays and limited communication regarding how these issues are being addressed. Updates have often been inconsistent, and responses from different teams have been mixed, which has made it difficult to understand the status, scope, and timeline for resolution. I understand that issues can arise with any new home, and I appreciate Brookfield’s commitment to investigating and addressing them. However, I would expect much stronger ownership, proactive communication, timely warranty response, and transparency, especially when dealing with a potentially serious issue such as mold. I appreciate the individuals who have been helpful, particularly the sales associates, Keith, and Dalton, but the post-closing construction/warranty experience needs significant improvement.

Brookfield Residential - Dallas responseThank you for taking time to provide this feedback. We are actively reviewing this and will have a team member reach out to you shortly. We appreciate you choosing Brookfield as your builder and look forward to correcting these issues and making this right.

August 2026The Grove Frisco 40s

Overall Rating: 4.0 / 5

Overall Happy with the experience of buying with Brookfield, especially it was pleasure working with Chris, Oscar and Dalton who keep on patiently explain everything and make the experience worth it.

Brookfield Residential - Dallas responseThey are gems on our team! Thank you for choosing Brookfield as your homebuilder. We appreciate you!

July 2026The Grove Frisco 40s

Overall Rating: 5.0 / 5

Respondent had no comments.

June 2026The Grove Frisco 55s

Overall Rating: 4.0 / 5

Everyone has been really great to work with. Our interactions with Chris, Mike, Dalton and Daniel have been professional and helpful. it shows that everyone really cares about us as customers. Very personable, responsive regarding most issues and communication has been good.

Brookfield Residential - Dallas responseWe are so happy to hear you've had a positive experience with our team. We are here to assist you at any point through this journey. Thank you for taking time to provide feedback!

June 2026The Grove Frisco 55s

Overall Rating: 5.0 / 5

Respondent had no comments.

May 2026The Grove Frisco 40s

Overall Rating: 5.0 / 5

No comment

April 2026The Grove Frisco 40s

Overall Rating: 4.0 / 5

Feedback on Home Building Team & Construction Progress I would like to share my feedback regarding the team’s performance during the recent stages of the project: Sales & Communication (Cris) Response and follow-up speed are excellent. While sales approach is quite strong at times, it remains within an acceptable range for me, and I appreciate proactiveness. Construction & Management (Daniel & Todd) Regarding the construction quality, I must admit I was quite taken aback during the first inspection. However, I truly believe Daniel has both the intent and the capability to resolve the issues. My main concern is that he seems overstretched. I hope Todd can provide him with more resources. While a manager’s role is to oversee, balanced resource allocation is essential for a team to perform. I would like to see Todd lead by step away from a high-level oversight role to offer more "boots-on-the-ground" support when needed. Quality Control (Dalton) Dalton has a great personality and is easy to work with. However, reflecting perhaps a Gen Z work style, I feel there needs to be stricter oversight on his work quality. While I appreciate the team giving him opportunities to grow, more structured training would likely reduce the need for so much back-and-forth communication via email. Overall, I am grateful for the team's efforts and look forward to seeing these improvements as we move toward completion.

Brookfield Residential - Dallas responseThank you for sharing this information. A team member will be contacting you shortly to find a resolution together.

April 2026The Grove Frisco 40s

Overall Rating: 5.0 / 5

I am truly pleased with the patience and customer‑focused approach of the Brookfield Residential construction team, especially Oscar, Mike, and Todd. Throughout the entire building process, they were transparent, accommodating, and consistently committed to doing what was right for the buyer. Like any construction project, there were moments when items were missed or misunderstandings occurred. What stood out was how the team handled those situations. They never hesitated to step in, correct issues, and make sure I wasn’t receiving anything I wouldn’t be happy with. Their pride in their work is evident, and on many occasions they went above and beyond to ensure the home was delivered in a way that made me feel confident and satisfied. Even during closing—despite extreme weather challenges—they worked tirelessly to deliver the home on time. After closing, they continued to honor their commitments and follow through on the promises made. While there are still a few items pending, I have complete confidence that they will continue to deliver with the same dedication they’ve shown from the beginning. One moment that truly reflects their character was when Oscar personally ensured the garage was cleaned for my housewarming ceremony the day after closing. He did the work himself, even injuring his hand in the process, yet still returned in the following days to make sure everything was perfect. That level of care is rare, and it meant a great deal to me. This team exemplifies professionalism, integrity, and genuine customer care. I am grateful for their hard work and would highly recommend them to anyone building a home.

Brookfield Residential - Dallas responseWe truly appreciate you sharing this with us, and we are so happy to know you had a wonderful experience with our team. Our team works hard to make sure our customers are happy every step of the process. Thank you so much, and welcome home!

March 2026The Grove Frisco 55s

Overall Rating: 5.0 / 5

Respondent had no comments.

March 2026The Grove Frisco 40s

Overall Rating: 5.0 / 5

We had a wonderful experience working with the Brookfield team. Chris from the sales team, Jenkins from the loan office, and Daniel, the construction manager, were all extremely professional, helpful, and attentive throughout the process. Everything went very smoothly and comfortably. They were very detail-oriented and always took the time to explain things clearly. Whenever we had questions or concerns, they were patient and responsive, making sure we fully understood each step. We really appreciate their support and the care they put into helping us through the home buying process. It made the experience much easier and more enjoyable for our family.

Brookfield Residential - Dallas responseThank you so much for your kind words. We sincerely appreciate you taking the time to share your experience with our team.

February 2026The Grove Frisco 40s

Overall Rating: 5.0 / 5

Respondent had no comments.