RECENT REVIEWS
Show All ReviewsCrown Park TH, November 2025
Review of Overall Experience
Excellent Customer Service. From Sales to Service - Professional, prompt. Just had our one month review. Amazing, will take care of everything AND Brookfield found items that we did not catch. By far best experience of six previous new homes that I have purchased.
Rockland Park SD, November 2025
Review of Overall Experience
So far, the experience has been good and fair. The customer care team has been outstanding. Sandy has been informative and fair with her approach. When she says things will get done; they are done timely and professionally. Especially since there were a few major issues that were missed in QC. Pierre in sales, made the experience welcoming and enjoyable. There’s a few items in our house he and Riley suggested that we consider, we are thankful they did. A slight suggestion is to have a better process for selections or upgrades as we and the sales rep missed the additional electrical plug outside. Ryan with construction, within the several meetings we had at different stages. Made the process informative. One thing to consider. Now knowing how trail operates. We would have chosen a different provider for our appliances. We suggest that the QC process looks at all the finer details. For example, water connections: we had a toilet connected to hot water and a bathtub that doesn’t get hot water. Our railing that was asked to be repainted prior to move in, the back side wasn’t painted. Little things like this are missed, however if the QC process looked at the house holistically, or outside the box. The presentation of your product would be a bit more elegant. We liked how Riley allowed us to go to the studio prior to our appointment. This allowed us to get the home we wanted and allowed time for our own research. 2 week updates were perfect. Despite some of the minor hiccups. The entire experience has been next to perfect. We would and will recommend Brookfield to others in the future. Our home is perfect for us.
BUILDER PROFILE
Brookfield Residential - Calgary
4906 Richard Road SW
Calgary, AB
T3E 6L1
(403) 231-8900
At Brookfield Residential, we’ve been creating ways and places to bring people together for the last 60 years. With thoughtful designs—in both our communities and our homes—we create places for people to belong, where they want to grow and put down roots.
Our passion, integrity and community spirit fuel us to build thriving communities. Our commitment to innovation, choice and affordability, as a Calgary home builder, means that more people can find their place to be. In everything we do, we are creating the best places to call home.