Brookfield Residential - Calgary

June 2026Rockland Towns

Overall Rating: 5.0 / 5

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June 2026Livingston MU

Overall Rating: 3.0 / 5

There has been a night-and-day difference between the pre-possession and post-possession experience. Pre-possession was excellent. Su-leigh, the Sales Manager, and Tyson, the Construction Manager, were professional, responsive, and a pleasure to work with. I would rate that experience 5 out of 5. Post-possession has been the opposite. Communication from my Customer Service Advisor has been consistently poor, often last-minute, and lacking important details. For example, at 4:00 p.m. I was told to leave my garage door open the following day for work to be completed. Because our garage was full of belongings from the move, this left me extremely uncomfortable and forced me to stay home all day. I later learned from Rex, Brookfield's handyman support representative, that the garage only needed to be unlocked, not left open. Unfortunately, that clarification came after the fact. There have also been multiple instances where appointments or requests were communicated with very little notice, as though homeowners do not have professional or personal commitments that require planning. In addition, contractors left food waste and construction debris in my garage and throughout my yard after completing work. This level of carelessness was disappointing and reflected poorly on the overall experience. Another concerning incident occurred when someone arrived to perform roof work without any prior notification. Thankfully, I was home. When he spoke with us later that evening, after 6:30 p.m., he appeared to smell of alcohol or as though he was hungover. Had my wife been home alone, I would have been very uncomfortable with that situation. I was also promised a list of pre-fixed items included with the home and have yet to receive it. Overall, I do not feel confident that I am in good hands during the post-possession process. While the pre-possession experience was a 5 out of 5, the post-possession experience has been a 1 out of 5.

June 2026Livingston Meridian Towns

Overall Rating: 1.0 / 5

Purchasing a new home should be an exciting and positive experience; however, our experience with Brookfield Residential was disappointing. The quality of the home delivered at possession did not meet our expectations, with significant deficiencies identified, including damage to the bathtub that should have been caught during quality inspections before handover. While some team members were responsive when issues were raised, many of the deficiencies appeared preventable and reflected a lack of attention to detail and quality control. The home was not delivered in the condition we expected from a new build, which affected our confidence in Brookfield Residential and the overall value of our purchase. We appreciate the efforts made to address concerns after they were reported, but homeowners should not have to identify major issues that should have been resolved prior to possession. We hope Brookfield Residential invests in stronger quality assurance processes and more thorough pre-possession inspections to improve the experience for future homeowners.

June 2026Chinook Gate MUZLL

Overall Rating: 3.0 / 5

Sales Team were great! Quick responses and easy to work with. After sales customer service needs some improvement when it comes to proactiveness and response time. Quality of the home was great, no complaints.

June 2026Livingston SF

Overall Rating: 5.0 / 5

My overall experience was great with the exception of my not so great experience at the with the interior selection team

June 2026Rockland Towns

Overall Rating: 5.0 / 5

Every team member was incredibly kind and responsive throughout the process. From the start, the sales team was so kind and understanding that this is my first home buying experience. They answered every question and were patient when my bank was being slow on the mortgage documents. The move in team was also very helpful and patient explaining everything. You can tell that each Brookfield member cares to help you have a great experience. The one downside post-move in is the appliance provider is no longer in business, and I need to figure out a few appliance issues directly with samsung now, but this is not in Brookfields control.

June 2026Livingston MUZLL

Overall Rating: 5.0 / 5

Great experience dealing with Brookfield. From Sueleigh at sales office to Tyson up until our possession and great communication by Kirstyn. Great experience overall so far.

June 2026Starling MUZLL

Overall Rating: 5.0 / 5

Everything went smooth from buying to possession. Above grade quality build. Very Happy with our house.

June 2026Crown Park TH

Overall Rating: 4.0 / 5

The experience was good enough, however, after getting in, I realized a lot of the choices made in the attributes of the home were on the cheap side, such as appliances etc.

June 2026Livingston SF

Overall Rating: 5.0 / 5

We had a great experience with our home from start to finish. The team was professional, responsive, and attentive to our needs throughout the entire process. They kept us informed every step of the way, delivered quality workmanship, and completed the project on time. Any questions or concerns we had were addressed promptly, making the home-building journey smooth and stress-free. We are very happy with our new home and would highly recommend brookfield to anyone looking to build their dream home

June 2026Chinook Gate MUZLL

Overall Rating: 5.0 / 5

We are very happy with our home built by Brookfield Residential. Throughout the whole process, the team made us feel supported and confident with every step. Everyone we encountered was professional, approachable, and willing to help in every way they could. From the beginning until possession, they took the time to answer our questions and guide us through the process, which made the experience much less stressful for our family. We truly appreciated their patience, communication, and effort to make sure things were done properly. Of course, like any new home, there were a few minor things that needed adjustments or fixes, but the team has always been responsive and ready to help whenever concerns came up. That gave us reassurance that they genuinely care about their homeowners even after possession. Overall, we are thankful for the experience and excited to create many memories in our new home. We appreciate the hard work of everyone involved and would gladly recommend Brookfield Residential to others looking to build a home.

June 2026Rockland Park SF

Overall Rating: 4.0 / 5

Overall, we are very happy with our Brookfield home in Rockland Park. The design is beautiful, and our experience with the sales and customer service teams has been excellent. They have been responsive, professional, and easy to work with throughout the process. That said, we did encounter a significant number of deficiencies upon possession. While we were advised that the home had been professionally cleaned, it did not appear to have been cleaned to that standard. There were also several cosmetic issues and other deficiencies that required attention after move-in. To Brookfield’s credit, they have been very responsive in addressing concerns and scheduling repairs. However, some cosmetic items fall outside of warranty coverage and will not be corrected. Overall, we love our home and appreciate the support we have received from the Brookfield team. While the move-in experience was not without challenges, the customer service and willingness to address concerns have been positive.