Brookfield Residential - Calgary

April 2026Seton SF

Overall Rating: 1.0 / 5

Not to recommend. Sorry but we have a bad experience with Brookfield. We just took possession of our newly built home but 2 weeks after, our main floor and our basement suite flooded due to workmanship defects- when the Brookfield trade installed the baseboard in the pantry area hit the water pipe. The nail that hit the water pipe bursts in our 2 weeks after the possession and we have been drinking that rusted nail since day 1. With the poor communication with Brookfield and refused to compensate for the damage/loss, instead of wonderful experience having a new home is a nightmare.

April 2026Livingston Meridian Towns

Overall Rating: 5.0 / 5

Satisfactory

April 2026Silver Spruce MU ZLL

Overall Rating: 5.0 / 5

Our experience with Brookfield was excellent. The sales manager, Serena was approachable, knowledgeable and addressed all our questions, concerns, and edits quickly and with professionalism. Communications throughout the process were timely and clear. There were sufficient meetings/showings to review progress. The design center process was smooth and we appreciated the design expertise and one-stop-shop. There were only a few minor issues encountered along the way - it would be unrealistic to expect otherwise. But each one was handled promptly and to our satisfaction. Contrary to general sentiments regarding new-builds, our home was ready several weeks ahead of schedule and without any (negative) surprises! We are very pleased we chose Brookfield (over the 1 other builder in the area) and LOVE our new home.

April 2026Creekstone MUZLL

Overall Rating: 5.0 / 5

I've had an incredible experience working with Brookfield. From sales, to trades men and customer service. Everyone has been professional, kind and responsive. I had an issue with a supplier and Brookfield intervened which I appreciate. Thank you.

April 2026Rockland Park MU

Overall Rating: 5.0 / 5

Respondent had no comments.

April 2026Creekstone MUZLL

Overall Rating: 5.0 / 5

Great experience very friendly people. So much assistance in purchasing our first house. Would 10 out of 10 recommend

April 2026Seton SD

Overall Rating: 3.0 / 5

Not a good experience.

April 2026Rockland Park EST

Overall Rating: 4.0 / 5

Overall pretty good. Some concerns about fit and finish but it appears the structural components are done well.

April 2026Seton SD

Overall Rating: 4.0 / 5

The buying and move-in process was smooth and straightforward. However, the follow-up on the soil settlement issue identified during the home orientation day felt slow and lacking responsiveness. This has been a bit frustrating, especially as the issue has continued to worsen over time.

April 2026Rockland Park MU

Overall Rating: 4.0 / 5

Respondent had no comments.

April 2026Livingston SF

Overall Rating: 4.0 / 5

Overall, we do have great experience just not happy with customer service. Communication with customer care team is very poor and very hard to reach out and not getting reply on time.

April 2026Rockland Towns

Overall Rating: 5.0 / 5

The team at Brookfield was extremely helpful and made move in easy.