4.1

Move-In Experience Survey (30-90 days post move-in)

256 CUSTOMER REVIEWS

  • 5 star

    42.9%

  • 4 star

    38.8%

  • 3 star

    11.2%

  • 2 star

    4.6%

  • 1 star

    2.6%

4.1

Quality of Home

4.1

Quality of Experience

4.1

Caring Displayed

4.2

Overall Responsiveness

RECENT REVIEWS

Show All Reviews

Chinook Gate SF, December 2025

5

Review of Overall Experience

From the very first inquiry to taking possession, I must say, my husband and I are very pleased with the professionalism of the Brookfield staff. First of all, a special thank you to Riley for making one of our big and important decision of our lives so unforgettable. Riley was so professional and very helpful with all our questions, she went above and beyond to making sure that every little details we asked were in placed before signing our contract. She guided us in everything that needed to be done. Thank you, Riley. You are awesome! The manager, carpenter, and everyone involve are all helpful. Yes, we had a bit of hiccups here and there which is expected but all taken care of. Overall, if we decide to build another home, we will choose Brookfield again.

Silver Spruce SD, December 2025

3

Review of Overall Experience

My experience with Brookfield was great up to possession. Unfortunately at possession the fellow that helped me, Neil was very rude to my boyfriend telling him he’s “not on title” when we were talking about the entry into the garage which is still not remediated. I had him at possession to assist me and represent me and the lack of professionalism by Brookfield when I paid $50k for a garage that has a very rugged entry was disappointing. I would recommend Brookfield for the home but I would recommend that other clients really get remediations done before possession and that the garages are done privately as the quality of product in that capacity is extremely disappointing. Also more professionalism would be expected by someone (Neil) who claims to oversee several regions. Disappointing.