Overall Rating
4.2 / 5 from 242 surveys
Rating distribution
Based on 242 surveys
Quality of Home
4.1 / 5
Quality of Experience
4.1 / 5
Caring Displayed
4.1 / 5
Overall Responsiveness
4.2 / 5
Recent survey feedback
Show All Reviews →April 2026Livingston Meridian Towns
Overall Rating: 5.0 / 5
Satisfactory
April 2026Silver Spruce MU ZLL
Overall Rating: 5.0 / 5
Our experience with Brookfield was excellent. The sales manager, Serena was approachable, knowledgeable and addressed all our questions, concerns, and edits quickly and with professionalism. Communications throughout the process were timely and clear. There were sufficient meetings/showings to review progress. The design center process was smooth and we appreciated the design expertise and one-stop-shop. There were only a few minor issues encountered along the way - it would be unrealistic to expect otherwise. But each one was handled promptly and to our satisfaction. Contrary to general sentiments regarding new-builds, our home was ready several weeks ahead of schedule and without any (negative) surprises! We are very pleased we chose Brookfield (over the 1 other builder in the area) and LOVE our new home.
April 2026Creekstone MUZLL
Overall Rating: 5.0 / 5
I've had an incredible experience working with Brookfield. From sales, to trades men and customer service. Everyone has been professional, kind and responsive. I had an issue with a supplier and Brookfield intervened which I appreciate. Thank you.
April 2026Rockland Park MU
Overall Rating: 5.0 / 5
Respondent had no comments.
April 2026Creekstone MUZLL
Overall Rating: 5.0 / 5
Great experience very friendly people. So much assistance in purchasing our first house. Would 10 out of 10 recommend
April 2026Seton SD
Overall Rating: 3.0 / 5
Not a good experience.
April 2026Rockland Park EST
Overall Rating: 4.0 / 5
Overall pretty good. Some concerns about fit and finish but it appears the structural components are done well.
April 2026Seton SD
Overall Rating: 4.0 / 5
The buying and move-in process was smooth and straightforward. However, the follow-up on the soil settlement issue identified during the home orientation day felt slow and lacking responsiveness. This has been a bit frustrating, especially as the issue has continued to worsen over time.
April 2026Rockland Park MU
Overall Rating: 4.0 / 5
Respondent had no comments.
April 2026Livingston SF
Overall Rating: 4.0 / 5
Overall, we do have great experience just not happy with customer service. Communication with customer care team is very poor and very hard to reach out and not getting reply on time.
April 2026Rockland Towns
Overall Rating: 5.0 / 5
The team at Brookfield was extremely helpful and made move in easy.
April 2026Silver Spruce MU ZLL
Overall Rating: 5.0 / 5
This is our second time purchasing a Brookfield home. Their build quality is great, and their sales team was very helpful. Couple of hiccups along the way, but Brookfield has been helpful and responsive in resolving any issues that we had.