4.2

Move-In Experience Survey (30-90 days post move-in)

195 CUSTOMER REVIEWS

  • 5 star

    50.0%

  • 4 star

    33.4%

  • 3 star

    11.1%

  • 2 star

    1.8%

  • 1 star

    3.6%

4.2

Quality of Home

4.1

Quality of Experience

4.1

Caring Displayed

4.2

Overall Responsiveness

RECENT REVIEWS

Show All Reviews

Crown Park TH, October 2024

3

Review of Overall Experience

Respondent had no comments.

Crown Park TH, October 2024

5

Review of Overall Experience

The sales experience was exceptional, particularly the service and attention we received from Shannon Torris. We have been through this process with other companies and sales executives, and hands down Shannon was the most professional and caring person we have dealt with. Her communication and organizational skills are world-class, and she made us feel supported through every step of the process. In my opinion, the one opportunity Brookfield has is to consolidate the communication of information into one consistent stream. At times we had a hard time keeping track of the documents and messages. I do like that some of the documents are on our home-owner portal, though less than half are included there. I would encourage you to adopt a communication strategy that is simple and clear, with a one-stop repository for reference after the fact.

Brookfield Residential - Calgary Response

   Thank you for your kind words – and we agree, Shannon is truly a gem to have on our team! We appreciate you taking the time to share your experience with us.