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The sales experience was exceptional, particularly the service and attention we received from Shannon Torris. We have been through this process with other companies and sales executives, and hands down Shannon was the most professional and caring person we have dealt with. Her communication and organizational skills are world-class, and she made us feel supported through every step of the process. In my opinion, the one opportunity Brookfield has is to consolidate the communication of information into one consistent stream. At times we had a hard time keeping track of the documents and messages. I do like that some of the documents are on our home-owner portal, though less than half are included there. I would encourage you to adopt a communication strategy that is simple and clear, with a one-stop repository for reference after the fact.
Brookfield Residential - Calgary Response
Thank you for your kind words – and we agree, Shannon is truly a gem to have on our team! We appreciate you taking the time to share your experience with us.