Brookfield Residential - Calgary

June 2026Livingston SF

Overall Rating: 3.0 / 5

Beginning of the transaction was good - from the sales associate until the walkthroughs. We liked how the explained the hvac systems, water softener, ventilation, etc. They even gave us a manual, put it in a binder and a clear container. I would've given Brookfield 4 stars but it went down after the possesion day. When we did our walkthrough, we put green and blue tapes on the things they needed to fix which they did most of them. On the possession day, of course we didn't have time to really inspect every single thing especially if they're not noticeable if you're 6 feet away from it. But we did ask them to redo/repaint all baseboards because there were scratches all over them and we were told it's due to when the carpet was installed which makes sense. They said they will fix it. Weeks passed, I noticed the baseboards weren't actually repainted. Scratches are still there which I asked them on our possession day if they fixed it, they said yes. As mentioned, we didn't have enough time to inspect all baseboards again. We just trusted their word. They fixed 3 baseboards out of maybe 20. On our 30-day assessment, we were told that paint is not really part of what they will fix because it's cosmetics which we weren't told during our walkthrough. We were just assured that we will have a 30-day, 11months and 18months assessment. That's lack of transparency there. Rex and Gino(I believe it was Gino) were kind enough to fix some of them. We were also told by Denim on our possession day that any scratch or paint marks or dents by delivery folks will be fixed by Brookfield after possession day because "they're generous like that". It was verbal and not in writing. Our 30-day assessment came and we were told that's not true. Another feedback is the paint job. I know it won't be perfect but it's baaaaad. I think Brookfield needs to invest in excellent painters. There's a lot of places where the paint went over, even on the railings. A lot of paint splatters on our LVP which I thought were dust when I was vacuuming but they're splatters. Rex cleaned up some of them (good guy) but of course we still keep finding more, the longer we settle into our new home. Also the posts on the porch and balcony. I don’t know why Brookfield can't use a different post. The house looks great on the outside but the brown pressure treated pillars don't match the house. You can see other houses in Livingston with nice wooden pillars but Brookfield said they can't do it. Maybe look into this as well as other builders are able to. The ones they used for our house also look like it's the "left over" or last pieces even the porch stairs. You can see the writing/marks on the 3rd and 5th stairs. Not sure if it was inside out but it looks bad seeing the wood writings there. We were told it will fade overtime but walking there everyday and seeing it is an eyesore. Brookfield's layout is really nice that's why we selected it but there are still improvements to do

June 2026Livingston MUZLL

Overall Rating: 5.0 / 5

Good service

June 2026Seton Brightside Towns

Overall Rating: 5.0 / 5

Respondent had no comments.

June 2026Livingston SD

Overall Rating: 4.0 / 5

It was really pleasant and personal

June 2026Rockland Towns

Overall Rating: 5.0 / 5

Respondent had no comments.

June 2026Livingston MU

Overall Rating: 3.0 / 5

There has been a night-and-day difference between the pre-possession and post-possession experience. Pre-possession was excellent. Su-leigh, the Sales Manager, and Tyson, the Construction Manager, were professional, responsive, and a pleasure to work with. I would rate that experience 5 out of 5. Post-possession has been the opposite. Communication from my Customer Service Advisor has been consistently poor, often last-minute, and lacking important details. For example, at 4:00 p.m. I was told to leave my garage door open the following day for work to be completed. Because our garage was full of belongings from the move, this left me extremely uncomfortable and forced me to stay home all day. I later learned from Rex, Brookfield's handyman support representative, that the garage only needed to be unlocked, not left open. Unfortunately, that clarification came after the fact. There have also been multiple instances where appointments or requests were communicated with very little notice, as though homeowners do not have professional or personal commitments that require planning. In addition, contractors left food waste and construction debris in my garage and throughout my yard after completing work. This level of carelessness was disappointing and reflected poorly on the overall experience. Another concerning incident occurred when someone arrived to perform roof work without any prior notification. Thankfully, I was home. When he spoke with us later that evening, after 6:30 p.m., he appeared to smell of alcohol or as though he was hungover. Had my wife been home alone, I would have been very uncomfortable with that situation. I was also promised a list of pre-fixed items included with the home and have yet to receive it. Overall, I do not feel confident that I am in good hands during the post-possession process. While the pre-possession experience was a 5 out of 5, the post-possession experience has been a 1 out of 5.

June 2026Livingston Meridian Towns

Overall Rating: 1.0 / 5

Purchasing a new home should be an exciting and positive experience; however, our experience with Brookfield Residential was disappointing. The quality of the home delivered at possession did not meet our expectations, with significant deficiencies identified, including damage to the bathtub that should have been caught during quality inspections before handover. While some team members were responsive when issues were raised, many of the deficiencies appeared preventable and reflected a lack of attention to detail and quality control. The home was not delivered in the condition we expected from a new build, which affected our confidence in Brookfield Residential and the overall value of our purchase. We appreciate the efforts made to address concerns after they were reported, but homeowners should not have to identify major issues that should have been resolved prior to possession. We hope Brookfield Residential invests in stronger quality assurance processes and more thorough pre-possession inspections to improve the experience for future homeowners.

June 2026Chinook Gate MUZLL

Overall Rating: 3.0 / 5

Sales Team were great! Quick responses and easy to work with. After sales customer service needs some improvement when it comes to proactiveness and response time. Quality of the home was great, no complaints.

June 2026Livingston SF

Overall Rating: 5.0 / 5

My overall experience was great with the exception of my not so great experience at the with the interior selection team

June 2026Rockland Towns

Overall Rating: 5.0 / 5

Every team member was incredibly kind and responsive throughout the process. From the start, the sales team was so kind and understanding that this is my first home buying experience. They answered every question and were patient when my bank was being slow on the mortgage documents. The move in team was also very helpful and patient explaining everything. You can tell that each Brookfield member cares to help you have a great experience. The one downside post-move in is the appliance provider is no longer in business, and I need to figure out a few appliance issues directly with samsung now, but this is not in Brookfields control.

June 2026Livingston MUZLL

Overall Rating: 5.0 / 5

Great experience dealing with Brookfield. From Sueleigh at sales office to Tyson up until our possession and great communication by Kirstyn. Great experience overall so far.

June 2026Starling MUZLL

Overall Rating: 5.0 / 5

Everything went smooth from buying to possession. Above grade quality build. Very Happy with our house.