4.4

Move-In Experience Survey (30-90 days post move-in)

153 CUSTOMER REVIEWS

  • 5 star

    61.8%

  • 4 star

    25.3%

  • 3 star

    6.7%

  • 2 star

    1.8%

  • 1 star

    4.4%

4.4

Quality of Home

4.4

Quality of Experience

4.4

Caring Displayed

4.5

Overall Responsiveness

RECENT REVIEWS

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Evergreen, March 2025

3

Review of Overall Experience

The purchasing of an “immediate” possession home was a little to be desired. The possession was quick, but the home was not quick, leaving us in a home that was not yet completed. To their credit, Bedrock did work to make it right, but the initial disappointment of the entire experience of our first ever home purchase still lingers. What I do wish is that they be a little bit more transparent about what to expect during the entire process, including what to expect before and after purchase. There was a lot of financial stuff that, as first time homebuyers, no one told us to expect - not the bank, not the home builder, not the lawyers. I guess that falls to the buyer, so I don’t fault Bedrock for that - but it would be great if they provided that for first time home buyers, which would have made us more at ease during all this, without as many unknowns and surprise costs that tipped us into iffy territory. For a “cookie cutter” builder, the quality is there, but it can’t compare to custom. There have been a lot of things I’ve found since moving in that have me questioning why their tradespeople did what they did - in some cases, clearly cutting corners. On the opposite end, things have surprised me that Bedrock has done that I’ve seen custom builders miss - especially in the efficiency category, where I think Bedrock excels. They have it down to a science, with great insulation practices, high quality windows, and a good choice of equipment - especially including an HRV, which is something no other builder in my area offers as a default. I do think, as far as large volume builders go, Bedrock is likely the best around here.

Marquis West, March 2025

4

Review of Overall Experience

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