Please see our previous comments. If someone would be so inclined, ew'd be happy to have an interactive conversation about all the positive criteria that we saw as being outstanding.
This was the most painful build we ever experienced. We understand that things go wrong during construction but 7 construction managers with no continuity and 10 months late on delivery is unacceptable. We are still dealing with punch list items 6 months after moving in. Build better processes /systems and enforce the use of them so knowledge is retained in case of turnover.
From beginning to end, the experience was flawless. AR Homes listened, counseled and advised us in creating our dream home, reflecting our vision and making it a reality. Kurt and Luke, our build team merit especial praise. Their attention to detail, anticipation, communication and expertise made what could have been a very stressful experience a pleasure. Their passion for what they do comes through and I cannot recommend them highly enough. If you're deciding on a home builder, AR Homes is a safe bet for a great result and delivering your dream home.
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From start to finish, everything was very professional. I can’t imagine using anyone else for this dream home!
The Superintendent on this job, Louis, was fabulous and professional. Quickly followed through with punch list items. or any question i had about the house.
We don’t feel confident that this home project would have been completed without Sarah and Craig. They as well as all the office staff never made us feel uncomfortable throughout the entire process. I can’t say the same for the field. We should never have to argue about what we want for a project we are funding. We tried giving grace on several occasions but at times we were talked to as if we were not the client. This is very disappointing and disheartening. This should have been an enjoyable experience and I can’t say it was at all. There were some high moments, but not enough to say I would recommend AR Homes of Charlotte. However, I don’t think it’s fair to say that every customer with a different field team would have the same experience. I was looking forward to being able to brag on AR Homes but unfortunately some of our experiences can’t be undone. I would recommend the owner Mitch! He was a delight to work with. It’s very unfortunate that others can dim the light that should shine very bright for his company!
AR did a god job of listening to what we wanted and customizing their plan to our vision from design to finish. They were invested in delivering a high quality home to us and took the time to address any concerns we had during the building process. They had no problem moving a window or fixing details on the house that we had issues with before close.
Very satisfied!
The overall experience with the whole AR Homes/Paragon of Charlotte crew was top notch service! From house plan design with Chris , to design selections with Sarah, to house construction with Kurt & Luke the entire experience was made extremely simple, amazing, and enjoyable. We couldn't have asked for a better team to build our forever home. Kurt and Luke, stole the show though with their attention to detail that went into building our home and making sure everything was exactly the way we wanted. My wife and I are very thankful for this team!