The overall experience with the whole AR Homes/Paragon of Charlotte crew was top notch service! From house plan design with Chris , to design selections with Sarah, to house construction with Kurt & Luke the entire experience was made extremely simple, amazing, and enjoyable. We couldn't have asked for a better team to build our forever home. Kurt and Luke, stole the show though with their attention to detail that went into building our home and making sure everything was exactly the way we wanted. My wife and I are very thankful for this team!
I have bought a few new build homes over the years - this was by far the best experience
I have purchased many new homes from various builders. This was my first experience with AR homes as a builder. Over the 11 months from design consultation, construction and to final delivery, AR homes personnel customer service went well above my expectations. I would build again with AR homes should another opportunity come. Thank you again to the dedicated AR Homes professionals Jared, Jordan, Monica, Marty and Riley in making my purchase experience pleasant.
It was positive and exciting from start to finish!
Our experience with AR Homes was very unprofessional and disappointing once we had to start dealing with building crew. The level of trades that worked in our home were “D” at best. The project manager had horrible customer service skills at best. She was uneducated with the building process and did a horrible job keeping the project inline and didn’t even update the site manager or trades when the prints for the home changed. Changes that were made in beginning were not incorporated, updated or shared for 6 + months into the build. The site manager had zero ability or desire to communicate with the actual trades on site that only understood Spanish. Paint that was used was not the Sherman Williams cashmere that was promised in our contract. There were 3 different paint crews used , stepping up in experience in painting with each new crew. Custom crafted cabinets were painted with wall paint and rolled. Not only were we not shown how appliances or ac heat unit worked during “orientation”but after we moved in the cook top was not even hooked up to electricity and neither was the ac/ furnace even hooked up in our flex room suite. Isn’t that something the site manager should have tested after they were installed?? The list is endless for the disorganization and lack of skilled trades that built our million plus home from Blue Ocean / AR Homes.
Overall, we were very pleased with the quality of our home. We also enjoyed with the AR Homes staff during the construction period. However, more communication about the kitchen appliances at the point of purchase and more communication about the anticipated completion date would be helpful.
Overall. Very positive. Would clearly recommend AR to others and we have.
This was our first time building with AR Homes, and we could not be more pleased with the entire experience from start to finish. From the very beginning, the process was incredibly smooth, thanks to an outstanding team that was professional, communicative, and truly cared about making our vision come to life. The AR Homes team did a fantastic job of setting clear expectations and keeping us informed every step of the way. Their communication was consistent and transparent, which made the experience feel less overwhelming-especially during the more stressful moments. They showed great patience and understanding, always taking the time to answer our questions and guide us through decisions with care. One of the most impressive aspects was that our home was completed on time—something we know isn’t always the case with custom builds. It’s a testament to the team’s organization, dedication and attention to detail. Overall, building w/ AR Homes was an excellent experience. If you’re considering building a home and want a team that’s professional, reliable and truly committed to customer satisfaction, we highly recommend AR Homes.
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Joshua and the sales lady were great to work with. Very friendly and responsive, you can tell they really want the buyer to have a pleasant experience.