The experience was very mixed. We signed a contract with Vic thinking he would be our main point of contact. But soon he disappeared (literally - not returning calls) and we were left dealing with others whom we did not know or have confidence in. Our project languished with delays. Jason, our original site supervisor, was a nice guy but had up to 9 other projects he was responsible for (why was I paying for site supervision???) and we feel he never focused on our job and thus delays occurred. Our house was not a tract home, but rather a custom home on a property we already owned. We got the feeling that ARH was not used to working on such custom homes. For example, at the outset, we were told we could use any tile we wanted by Vic in an early meeting, but then a year later when it came time to order tile, ARH claimed this was not the case and forgot what they had said. As the homeowner, I felt I had to get more involved because of a lack of expertise in building a custom home on the ocean with challenges that presented. For example, never was I presented with options to upgrade to more suitable metals that would not corrode in an oceanfront setting. Instead, I did my own research and found Kynar coating for aluminum railings and PVDF metal roofing instead of standard roofing. It would have been nice had ARH known about these options and suggested them instead of me having to find them on my own. As I speak, the exterior metal cable railing on the ocean side of my home is already rusting after one month! 316 grade stainless steel cables should have been used, not regular 304 grade like I have. I will be forced to replace these soon at a great expense. I also found the monthly draw request process to be quite haphazard and lacking detail. I would just be sent a total to pay with the AIA draw form, and there was little to no detail, and no invoices. I was always provided detailed invoices on the other 2 homes I built. It was as if Myra had never worked with a bank before, ever. Myra had no ability to think outside a box which is what a custom home building process is. It is not one size fits all, yet she would complain constantly about anything that was even slightly outside the norm. If ARH is going to survive and thrive in the high end custom home building process, they need to be more flexible and less rigid. I think Victor understands that better than Vic and Myra and I wish he and Tom well. There remain some outstanding items that need to be corrected, and Tom is diligently working on these. They are not insignificant, but we have confidence in Tom and Victor to complete these items as promised.
Respondent had no comments.
I never built a home before and there was a lot I did not know. June and Ray helped explain all I needed to know and when I made design mistakes they helped me fix them. I can not say enough about the team I worked with.
Is was a pleasure working with Mark, Tea & Ashley. They are so organized and were on top of things many times before we asked!
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The team we worked with was great. It was a collaborative effort, the work done was meticulous, and questions/concerns were addressed quickly.
From the initial exploratory conversation with Doug & Deb to the finished product, it was a pleasure building with AR Homes. During the entire process, we always felt that the team was focused on building an excellent home that met our needs. This was extremely important since we lived out of State during the build. I think the quality of people on our build team made all the difference. Candidly, it was the people at AR Homes which was the reason we selected them over other builders we originally interviewed.
Respondent had no comments.
See previous comments. It is more than enough that the total experience was outstanding. When compared to what we’ve seen and heard other buyers going through with their builder, we are truly appreciative of the manner AR conducted themselves and treated us