Overall Star Rating
4.2 / 5 from 291 surveys
Rating distribution
Based on 291 surveys
Quality of Home
4.2 / 5
Quality of Experience
4.1 / 5
Caring Displayed
4.0 / 5
Overall Responsiveness
4.1 / 5
Recent survey feedback
Show Latest →October 2026Woodland Park at Nocatee
Overall Star Rating: 5.0 / 5
Excellent communication and service. We would recommend. Great attention to the details involved with purchasing a new home
October 2026Woodland Park at Nocatee
Overall Star Rating: 3.0 / 5
We love our home & community and are very thankful for it. Our site supervisor was very helpful. However, the model office promised us one thing and we were given another and not told. Specifically changes in tiles and backsplash that may have swayed our buying decision from the start. It was impossible to get an answer from anyone besides our site supervisor whose hands were tied. It was very stressful and left a bad taste in our mouths. We appreciate the warrantees and the help from the warrantee supervisor.
September 2026Seabrook Village Phase 2
Overall Star Rating: 5.0 / 5
Impressed by Providence’s attentiveness to its homeowners
June 2026Seabrook Village Phase 2
Overall Star Rating: 4.0 / 5
Team was very friendly and responsive to any questions or concerns that I had.
April 2026Woodland Park at Nocatee
Overall Star Rating: 4.0 / 5
Really happy with the home - wish a little bit that the quality of work from people that work for Providence, where more work/job detailed. We are not asking for being perfect, but just more presentable - starting with Home being really cleaned for a move-in.
April 2026Seabrook Village Phase 2
Overall Star Rating: 5.0 / 5
This has been the best experience! Sheryl , Blake and Christy were outstanding. From sales to construction! They were all so responsive, kind and got everything done we needed very quick. We can not thank you all enough. We definitely will be sharing how wonderful this builder is with others. And another wonderful thing I noticed was how respectful they are of the homes by taking their shoes off at the door without even being asked. That is great care and customer service!!
March 2026Seabrook Village at Nocatee
Overall Star Rating: 4.0 / 5
It was a pretty seamless experience. There are some quality issues that have come up but warranty team is very responsive.
March 2026Seabrook Village Phase 2
Overall Star Rating: 4.0 / 5
Process was pretty simple. Fixed all the interior issues. Biggest issue was the yard . Addressed the yard with site supervisor and his supervisor before and the day of closing. Absolutely the worst yard I’ve ever owned. I’ve owned over 20 homes . The laying of the sod is terrible. Big gaps between each piece. Break your ankle walking through the yard with so many holes. Not happy with the response received back from Providence. This is not Providence quality. We just purchased another Providence home the end of 2024 and just bought this home 2026.
January 2026Crosswinds at Nocatee
Overall Star Rating: 4.0 / 5
Superintendent made the experience a nightmare.
December 2025Reflections at Seabrook Village
Overall Star Rating: 4.0 / 5
Areas to improve: HVAC vents - poor fits to ceiling and nearly all vents not square. Bathroom exhaust fans not square Plumbing not square. Several fixtures, supply lines not square to their wall. Appliance installation poor: items not straight and / or tightened.